Kannan B
Objective: To work with an organization that fosters innovation and encourages growth.
Experience Summary (15 years of experience)
[Aug 1st 2012 to till date]
Freelancer (Technical Support) Coimbatore
Sr. Technical Support Executive (5 Years)
[July 25th 2007 to July 23rd 2012]
Softcell Technologies Limited Bangalore
Lead – Network System Support (2 Years 9 Months)
[Nov 1st 2004 to July 21st 2007]
Hosted System Solutions (P) Limited Coimbatore
Customer Support Engineer (3 years 2 Months)
[Aug 10th 2001 to Oct 29th 2004]
Lancer InfoTech Coimbatore
Customer Support Engineer (1Year 3 Months)
[May 10th 2000 to Aug 9th 2001]
Alfa Consultancy Services Coimbatore
Customer Support Engineer (2 Years 4 Months]
[Jun 9th 1997 to Oct 16th 1999]
G.K.V computers and solutions (P) limited Coimbatore
Educational Summary
BSc Computer Science- Annamalai University, Tamil Nadu
Diploma in Electronics and Communication Engineering - Christ the king institute of technologies, Tamil
Nadu
Certifications
Microsoft
Microsoft Certified Solutions Expert – SharePoint 2013
Microsoft Certified Solutions Associate, Windows Server 2012
Microsoft Certified Solutions Associate on Windows Server 2008
Microsoft Certified IT Professional (MCITP) Enterprise Administrator on Windows Server 2008
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008, Network Infrastructure, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008, Application Infrastructure, Configuration
Microsoft Certified Systems Engineer on Windows Server 2003
Microsoft Certified Systems Administrator: Messaging on Microsoft Windows Server 2003
Microsoft Certified Systems Engineer on Microsoft Windows NT 4.0
And please find below the Microsoft Certification Validation website with transcript ID and Access code.
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID: 885872
Access code: M1cr0s0ft
Cisco
Cisco® Certified Network Associates (CCNA), Certified Since 2004
CCNP - Switching
Cisco ID: CSCO10849555
IBM
IBM Certified Associate System Administrator Lotus Notes and Domino 7Microsoft Certified IT
Summary
Strong technical background with hands on experience in products like SharePoint Server, Exchange
Server, Office 365, Windows Active Directory, Windows Server Network O/S and Lotus Domino/Notes;
Hands on experience in installation and configuration of SharePoint server 2010/2013, managing and
maintaining web applications, Site collections managing in a farm and creating and managing sites;
Installation and configuration of exchange server 2010/2013, Implementing High availability by
configuring database availability group for mail box role servers and Network load balancing for client
Access Server role servers;
Hands on experience in Internet Information Server (IIS) managing, maintaining and troubleshooting;
Hands on experience in installing new domain controllers & adding Domain controllers to the new domain
and upgrading domains and forest to windows server 2003, 2008 and 2012 from previous Active directory
installations; Synchronizing, Migrating and restructuring objects from one domain to another in the
different forest by using Active Directory Migration tools (ADMT).
Installing and configuring and troubleshooting issues on network operating system like Windows server
2003, 2008 & 2012, Red Hat Linux EL 6. Troubleshooting issues on windows desktop operating systems
like Windows 7 & 8.
Conversant with administering and troubleshooting Lotus Domino/Notes 7.0 and 8.5.2 servers and notes
client; Monitoring Lotus Messaging product in cluster environment and having troubleshooting experience
in a client with 70+ Domino servers and 30,000+ Notes users.
Implementing Symantec Enterprise Vault 10.0 Server for file server archiving and IBM Storage 3512;
Products/Technologies and skills
SharePoint 2007(MOSS)/2010/2013, Exchange 2003/2007/2010/2013, Office 365, Microsoft Windows
Active Directory 2000/2003/2008/2012, ISS 6/7.5, Hyper V 2008/2012, Microsoft SQL 2005/2008 R2,
Cisco Routers and Switches, Lotus Domino/Notes 5/6.5/7/8.5.2, Symantec Enterprise Vault 10.0,
Windows XP/7/8, Red hat Linux EL 4/5/6,IBM Storage 3512
Work Experience
Freelancer - System Admin and Technical Support (Aug 1st 2012 to till date)
Installation and configuration of SharePoint 2010 & 2013 server; troubleshooting and
maintenance of SharePoint 2010 and 2013 servers;
Creating and maintaining Web Applications, Site Collections and Sites; configuring Alternate
Access Mapping for different site requirements.
Expertise in solving issues related SharePoint Environment, IIS and SQL server.
Configuring maintaining Network Load Balancing (NLB) between different Web Front End (WFE)
servers
Installation and configuration of Exchange Server 2010; troubleshooting and maintenance of
NLB, DAG and Mailbox, Hub transport and Client Access servers;
Installation and configuration of Hyper-V with virtual machines maintenance, configuring High
availability with Hyper-V fail over clustering and replication of VMs;
Configuring Hyper-V Virtual Machine networks and virtual switches and various other features
like Live-Migration, Storage Migration and so on.
Installation and configuration of Microsoft Dynamics GP 2013 server;
Installation and configuration of Microsoft SQL server with the SharePoint and Dynamics GP
integration;
Moving SharePoint content databases from development Server to production server by
database attach method and configuring it in the production server;
Creating and configuring Azure cloud virtual machines to virtual network;
Backing up SharePoint server and restoring it granularly and Farm backup; backing up sites and
importing it in another server;
Sr. Technical Support Executive, Softcell Technologies Limited - http://softcell.com (July 25, 2007 to July
23, 2012)
Team leader for the technical team in “Softcell Technologies Limited” over a year.
Worked as Project leader for Active Directory, SharePoint, and Lotus Notes maintenance project
of Softcell at Ingersoll Rand for over four years.
Deploying, implementing, configuring and managing the following products and technologies
1. Microsoft SharePoint Server (WSS 3.0, MOSS 2007, SP 2010 Foundation and SP2010)
2. Microsoft Exchange Server 2007/2010/2013
3. Microsoft SQL Server 2008 R2
4. Windows Active Directory 2000/2003/2008 & 2012
5. IBM Lotus Domino Servers 7 and 8.5.x
6. Symantec Enterprise Vault 10.0 along with Microsoft SQL Server 2008
7. Manage Engine Asset Explorer, Service desk plus & Active Directory Management.
Worked as Project lead for Lotus Domino and Lotus Notes Up-gradation from Ver. 7 to Ver. 8.5.2
project at Toyota Kirloskar Motors.
Used IT service Management tool BMC remedy in Ingersoll Rand for Incident Management,
Problem Management and User Registration Management.
Creating and managing SharePoint site for various sector in Ingersoll Rand. Also having practical
knowledge of SharePoint servers’ installation and configuration.
Lead – Network Systems and Support, Hosted System Solutions (P) Limited, Coimbatore (November 1st
2004 to July 21, 2007)
Administering and managing Microsoft Exchange Server 2003.
Installation, configuration and maintenance of windows server 2003 Active Directory and DNS.
Managing and maintaining Network infrastructure like LAN, WAN and Wireless networks.
Troubleshooting and maintaining of client O/S Windows XP and Network Operating Systems Red
hat 9 and Windows Server 2003 and SQL database server, and Samba file Server, Postfix mail
server.
Hardware and peripheral and network products like Cisco router and switches maintenance.
Involved in complete network project work of new premises of HSS.
Customer Support Engineer, Lancer InfoTech, Coimbatore (August 10th 2001 to October 29th 2004)
Installation and troubleshooting of Compaq Desktop, Laptop and Servers.
Installation and troubleshooting of Windows Server 2000, Windows 2003 Server and Redhat
Linux network operating Systems.
Installation and troubleshooting of Windows 2000 professional and windows XP client OS.
Implementing and administration of Exchange server 5.5 and Exchange server 2000.
Implementing and supporting Active Directory, DNS and DHCP in Windows server 2000.
Customer Support Engineer, Alfa Consultancy Services (Authorized Service Providers of Compaq
Computers India Limited) (From May 10th 2000 to August 9th 2001)
Technical support for the Compaq customers and Customer account handling, management and
Customer care includes, providing IT needs of technical and product support to the Customer.
Installation and Troubleshooting of COMPAQ Servers, Desktops and Notebooks.
Installation and Configuration of Lotus notes Domino Server 4.x and 5.x with customer
specification. And troubleshooting and support of Lotus Domino servers and clients.
Non-resident engineer for Olly’s India Apparels Pvt. Limited.
Lotus Notes maintenance for PRICOL City office and their four Plants.
Customer Support Engineer, G.K.V computers and solutions (P) limited, (Authorized Service Franchisee
for Wipro InfoTech group), Coimbatore (from June 9, 1997 to Oct 16, 1999)
Troubleshooting and maintenance of ACER Servers and Desktops and Wipro printers and other
peripherals
Installation, configuration and maintenance of Novell NetWare 3.x and NetWare 4.x with SFT III,
Microsoft Windows NT and SCO UNIX.
Administrating user Profiles and printer objects in Windows NT, NetWare and SCO UNIX
environment.
Installation and configuration of workgroups in Windows 95 and windows 98 environment and
also implementing interoperation between Novell NetWare and Microsoft Windows.
Troubleshooting on Bus and Star topologies using IPX/SPX, TCP/IP, NetBEUI protocols.
Technical Skills
Very Good in Team leading and Project Management
Conversant with configuring, installing and troubleshooting on SharePoint Servers and Exchange
Servers.
Excellent in Lotus Domino and Notes products like installing, up-grading, configuring and
managing & maintaining servers and clients systems.
Conversant with Installing and Configuring Domain Controllers in Windows Server 2003 and
2008, also in-depth knowledge in Active Directory Concepts.
Overall understanding in other messaging system like MDaemon Servers.
Very good understanding in the concept of Information Technology Infrastructure Library(ITIL),
worked on Remedy and Service Desk Plus.
Good knowledge and skills in technical aspects of Windows Servers (from Ver. NT to 2008) and
Active Directory, DNS, DHCP and IIS.
Overall understanding in installation and configuring SharePoint Servers.
Good knowledge in SharePoint servers and site maintenance.
Installation and administration exposure in Red Hat enterprise Linux servers with Samba servers,
Postfix servers and Squid servers.
Good understanding on concepts and skills in working on TCP/IP networking.
Conversant with Server hardware and networking devices like switches and routers.
Contact Details
Mailing Address: 1, Singai Nagar, Vellalur Road, Singanallore, Coimbatore - 641005
Email Address: ******.*****@*****.***
Phone: +919*********
Kannan B +919*********
******.*****@*****.***
This statement is proposed to be prologue to my application with your organization. I would like to
highlight on the unique experiences and skills that have shaped my personality and have
encouraged me to take a shot at the very best.
My stint with my organization is a test for my perseverance as it encouraged me to put more than
100% and brought out the best in me. In addition to challenging my management and technical
abilities the projects assigned to me put my skills to the severest test.
I desire to associate myself with an organization where in my drive for creativity and innovation
would be exhilarated, and the desire to keep abreast with latest developments in the areas of
technology would be satisfied. I look forward to a work environment that would constantly
challenge to give my best and necessitate continuous upgrade of my skills.