Customer Service Sales

Kelley Kirsch-Johnson

**** ** ***** **. *******, Washington 98028 206-***-****

**************@*****.***

Sales

20+ years experience in competitive sales and customer service

environments. Positive attitude and proven ability to build and retain

client relationships and communicate effectively with senior-level decision

makers. Key strengths include:

. Customer Relationship Management

. Lead Generation/Business Development

. Marketing and Advertising

. Creative Problem Solving

. Merchandising

. Strong Negotiating Skills

. Motivated, and Service Oriented

. Strong Communication and Closing Skills

Competitive, self-directed and a quick learner with a strong work ethic.

Accustomed to working in fast-paced business environments that require

multi-tasking and independent decision making. Easily establish rapport

with people of diverse backgrounds and project a positive and professional

image. Computer literate.

Sales Accomplishments

. Pacesetter "Top 10 Percent" sales people corporate wide for 9 years at

Nordstrom (Point of View and Individualist).

. Consistently ranked in daily top 10 in volume by store.

. Consistently ranked in daily top 3 in volume by department.

. Nominated "All Star" for team player, customer service, merit and

ability.

Relevant Experience

HIBU (Formerly Yellowbook)- Lynnwood, Washington (Feb. 2010-Feb. 2013)

Sales Representative

Responsible for selling online and print advertising products including

Search Engine Optimization, Search Engine Marketing, Websites, Videos,

Direct Mail, Online and Print Directory Advertising, and daily online

marketing promotions. Calling on small to medium sized businesses within

the service industry including Dentists, Veterinarians and business owners

over a wide range of services and industries.

. Consistently ranked in the top 3 for New Business Productivity.

. Ranked #1 and #2 in office for client retention and account growth

2010, 2011.

. Selected to be on the assist team in another market to close revenue.

Nordstrom - Bellevue, Washington (2007-2009); Lynnwood, Washington (1989-

2000)

Sales Associate

Developed and maintained large customer base and provided personalized

customer service. Promoted products, maintained inventory, merchandised

the floor and multi-task between selling and floor duties.

. Consistently met daily sales goals set by department manager.

. Received several letters of appreciation from customers and

supervisors for excellent service delivery.

Windermere Real Estate - Kirkland, Washington (2001-2008)

Realtor

Built and maintained my own business through lead generation and consistent

follow up. Negotiated contracts, organized and scheduled appraisals and

inspections. Coordinated, communicated and worked with title officers,

mortgage brokers and escrow to insure a timely closing.

. Recognized by manager and peers for having the highest client

retention with repeat sales and referrals.

. Provided excellent customer service and follow up to ensure clients

made an educated buying decision.

Education

Bachelor of Science-Oregon State University (1988)

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