Customer Service Design

Mustapha Aziane

*** ********* *****, **********, ** 30004

**********@*****.*** 404-***-****

CAREER OBJECTIVE To secure a position where my talents, skills and acquired experience can be

applied resulting in advancement and career growth in the business and

technology sector.

QUALIFICATIONS

Problem solving with strong organizational skills

Excellent oral and written communication skills

Creative mindset – ability to interpret ideas into visually appealing designs

Critical thinking abilities for good customer relations

Strong marketing and advertising experience

Fluent in English, French and Arabic

COMPUTER

SKILLS

Experience with Windows 2000, XP, VISTA, 7, Windows Server 2003, 2008

and 2012, FileMaker Pro Ver. 7 &11

Good computer skills including MS Office Suite 2010

Competent in computer software/hardware installation and troubleshooting

Strong Experience with Adobe Illustrator CS5, Photoshop CS5, InDesign

CS5

PROFESSIONAL

EXPERIENCE

Verizon Wireless, Alpharetta, GA Jun 2013 –

present

Customer Service Specialist

Handle a high volume of inbound customer calls while providing high quality

customer service

I also am responsible for conducting Tier 1 troubleshooting and assisting

customers with their devices, billing and equipment inquiries.

Use negotiation and problem solving skills to resolve customer concerns and

follow up when appropriate.

Whole Foods Market, Alpharetta, GA

Graphic Artist May 2005 – Feb 2013

Reviewed and prioritized projects for the graphic design department

Designed packages, flyers, posters and banners – chalkboard drawings

Tailored programs and projects for the marketing objectives of the given

department

Coordinated design packages and acted as liaison between graphic design

center and other departments

Handled and met multiple and urgent projects in tight deadlines

Hotel Roblin, Paris, France

Front Desk Receptionist Oct 2003 – Sep 2004

Assisted guests with reservations, bookings, phone transfers and inquires

Developed excellent rapport with international clientele

Delivered high degree of customer service

Suggested room accommodation and amenities in the luxury hotel

EDUCATION Lanier Technical College, Cumming, GA

Networking Specialist Diploma, 2013

University of Mohammed V, Rabat, Morocco

Associate Degree in Law, 1997

REFERENCES Excellent References by Request

Contact this candidate