Customer Service Human Resources

Location:

Posted:

October 05, 2013

Jessica R. Mcknight

Nashville, TN 37217

*******.**********@*****.***

Objective: To secure a position where I utilize my experience and

education, which leads to a rewarding career and advancement opportunities.

Education:

Sept 2006-Oct 2007 Tennessee Career College/ Paralegal Diploma

Aug 1997-May 2001 Maplewood Comprehensive High School

Professional Skills: I demonstrate strong communication, customer service,

interpersonal skills and organizational skills. Experience with Microsoft

Office, HRIS, Kronos, ADP, Peoplesoft, Epic and StarPanel (EMR)

Professional Background:

Oct 2012- July 2013 Correct Care Solutions (Benefit/Human Resources

Coordinator): Tracked employment verification and employment reference

checks. Answered benefit and payroll correction questions. Assist new

hires with open enrollment elections and "Status Life Event Changes".

March 2010 - Oct 2012 HealthSpring Corporate Human Resources (Benefits

Assistant): Assisted newly hired employees with benefit questions and open

enrollment elections. Handled payroll corrections and missed deductions.

Completed monthly benefit billing reports and prepared 401k hardship

information.

Sept 2008 - March 2010 Mid State Cardiology Associates (Pre-Cert

Coordinator\ Financial Counselor): Obtained authorizations for radiology

testing as well as surgery. Made sure patients did not encounter financial

hardships while having major test performed.

Aug 2007- Sept 2008 Tennessee Oncology\Blood Marrow Transplant Clinic

(Patient Service Representative): Scheduled patient's appointments by

checking the physician's schedule for availability. Ability to multi-task,

answered a multi-phone line, prepared medical charts all while successfully

interacting with patients.