Manager Customer Service

Gerald K. Lightfoot

**** ************ ******

Apartment 244

Philadelphia, PA. 19131

267-***-****

***************@***.***

Career Profile: Highly organized individual with extensive Transportation

and Logistics Management skills. Excellent interpersonal, listening and

multi-tasking skills with the ability to prioritize. Outstanding

communication and problem solving skills.

Skills

. Driver - Current PA State License

. Computer skills (MS Office, Excel)

. Attention to detail

. Customer service

. Dispatch skills

. Warehouse management

. Computerized Inventory Control

. Distribution skills

. Knowledge of D.O.T. rules and regulations

. Import and Export experience

. Excellent communication skills (written and oral)

. Ability to work in fast paced environment

. Intermodal and LTL experience

. Qual Comm system

. UPS tracking system

. Telenav GPS tracking system

. DR Dispatch

Duties

. Managed 80+ contract workers in one million square foot distribution

center and performed all facets of operations including shipping and

receiving

. Dispatched and assigned service/work schedules for workers

. Documented records for dispatches including equipment,

. Issued assignments and tracked over 200 road drivers

. Provide drivers with road directions, fuel solutions and pre-trip

inspections

. Troubleshoot and handle problems that arouse from daily operations

. Monitored inventory using WMS system and RF scanning guns for

inventory control

. Tracked and submitted working hours of employees to payroll department

. Conducted meetings and training to promote safe work environment and

maintain safety regulations

. Collaborate with personnel in order to formulate and implement

policies, procedures, goals and objectives

. Assisted with personnel selection, performance appraisal and

management reviews

. Direct investigations to verify and resolve customer or shipper

complaints

Gerald K. Lightfoot

Employment

. Freeman's Auctioneers and Appraisers - Dock Manager Present

. New Century Trucking - Night Road Dispatch 2011

. Colonial Electric - Fleet Supervisor 2008 - 2011

. NFI - Driver Manager 2008- 2009

. Raymour & Flanagan - Night Dispatch Manager 2007-2008

. UTI International - Warehouse Manager 2005-2007

. Roadway Express - Dispatch 1999-2005

Education

. Philadelphia Multi- Service Center (Business) 1995

. United States Marine Corps (Honorable Discharge) 1986-1994

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