Customer Service High School
Resume:
Sonnie Nichole Silva
Phoenix, Arizona 85040
*****-***.*******@*****.***
Tel: 1-602-***-****
Personal Statement
I am a reliable and punctual individual with high customer service
standards. I have an energetic work attitude and maintain a courteous
demeanor in any situation. I have an excellent team work ethic and strong
problem solving ability. I am looking to find a position in a well grounded
company that offers stability and upward mobility for the future.
Work Experience
Customer Service
Representative
(Jan-2012 Present)
Circle K, Tempe, AZ.
Provided cross training to newly employed co-workers. This included
stocking inventory, working the cash register and constantly improving
customer interaction. I was also required to resolve any conflicts in a
calm and professional manner.
Data Entry
Administrator
(Apr-2007 Mar-2012)
Secure One Data Solution, Phoenix, AZ.
Collected customer feedback so process changes could be made in order to
exceed customer satisfaction and goals.
Made reasonable procedure exceptions to accommodate unusual customer
requests. Required to keep accurate and up to date records at all times.
Cashier
(Jan-2006 Mar-2007)
Arbys, Phoenix, AZ.
Took customer orders and addressed inquiries in a timely and correct
fashion. Had to acquire multi-tasking skills in order to achieve customer
satisfaction. Maintained accurate money count during entire shift and shift
changes.
Skills and Achievements
I am experienced in Microsoft Word, Data Entry and 10 Key inputs. I am able
to learn, adjust and adapt to whatever is required, so company goals and
standards can be met. I completed High school one year ahead of my actual
graduation date with a 3.8 GPA. Attaining this goal while maintaining a
part time job with at least 25 or more hours per week. When opportunity
arises, I have deemed myself worthy of merit raises in every job I have had.
Education
West Phoenix High, Phoenix, AZ.
(Aug-2005 Jun-2007)
High School Diploma
Contact this candidate