Customer Service High School

CHERYL A. PARISI

** ****** ***** ***

Providence, RI 02904

Phone 401-***-****

**********@*******.***

OBJECTIVE: To obtain a challenging position offering stability and the potential for advancement.

QUALIFICATIONS:

Possess broad knowledge and experience in the areas of secretarial including but not limited to greeting

and assisting clients personally and on the telephone, excellent typist/speller/proofreader and letter

composer, programs including Microsoft Works Word, Microsoft Office, some Excel and Powerpoint,

internet including searches, Outlook, G-Mail, Yahoo, etc., use of all standard office equipment including

printers, fax machines, scanners, label makers, multi-line phone systems, calculators, etc., professional

relations/interactions with both adults and children, work well independently and in a group, quick

learner with the ability to decision make and problem-solve.

EDUCATION:

1979-1982 High School Diploma, “Secretarial”, Tollgate High School, Warwick, RI

1983-1986 Associates Degree, “Legal/Secretarial”, Johnson & Wales University, Providence, RI

1995-1995 Certificate Of Mixology and Tips Certification, Boston School Of Bartending, Johnston, RI

EMPLOYMENT:

2006-2013 Teacher’s Aide/Lunchroom Assistant, Warwick Public Schools, Warwick, RI

Assistant to teachers for elementary aged/special needs children; Supervise in the classroom

and during lunch and recess; Decision make and problem solve independently as well as

scheduled meetings with appropriate personnel when necessary to resolve difficult issues

requiring special attention.

- Please see explanation of gap in employment in the attached Cover Letter -

1995-1996 Bartender, Monterey Restaurant, Warwick, RI

Mixed and served drinks; Balanced cash receipts; Checked identification of customers;

Cleaned bar, work areas, tables and utensils; Collected money and calculated monetary

exchange; Provided customer service; Created drink recipes; Ordered or requisitioned

liquors and supplies; Supervised the work of bar staff; Recognized customer intoxication

and took appropriate steps to resolve.

1989-1995 Legal Secretarial Receptionist, Law Offices Of Rossi & Kelaghan, Providence, RI

Prepared and proofread closing documents; Transcribed letters and memorandums through

use of dictaphone; Wrote pay-off checks; Scheduled real estate closings; Answered and

directed calls; Performed bank deposits and other errands as requested; Inventoried office

supplies each week and ordered when necessary; Greeted and assisted clients in a

professional and friendly manner both personally and on the telephone; Assisted with

problem solving and decision making when necessary.

1986-1989 Receptionist, Romac & Associates, Providence, RI

Greeted and assisted clients both in person and on the telephone in a professional, friendly

demeanor; Scheduled appointments; Answered multi-line telephone, directed calls to

appropriate staff members; Typed letters, memorandums, Resumes and Cover Letters for

clients; Assisted office staff members when required; Inventoried and ordered office

supplies

each week.

- References Available Upon Present Or Future Request -

Contact this candidate