Manager Network

BILAL TAHERANI

***** ******* ****, *********, ** 77478

Email: *************@*******.*** 832-***-****

- Excellent communication, presentation and interpersonal skills

- Ability to analyze problems, present solutions, and add value through delivery and education of products and services

- Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal or

no supervision.

- Ability to meet deadlines, goal-directed, strong on follow-up, and good under pressure.

- Able to work efficiently and effectively in a team-oriented environment as well as independently.

PROFESSIONAL EXPERIENCE

Rogers Communications, Toronto Canada

February 2009 – To date

System Analyst

Provides responses to technical inquiries including Network provisioning, call routing, Call Manager.

Application support, software downloads and network connectivity.

Supporting the following Wireless Networks: GPRS/EDGE/2G/3G/H+/LTE Networks.

IBM - Canada

Network Analyst September 2007 – February 2009

Responsible for providing Network Support to different clients, large US based Energy Company, with over

30,000 users working Europe and all over North America.

Provided level 2 supports through onsite, Telephone, emails, remote takeover etc.

Gatekeepers, Gateways and IP phones for call routing and interaction with Communication Manager.

Troubleshoot all types of issues related to Network, operating systems, MS office, MS Outlook, Lotus Notes,

Network printer installations, Hardware failure.

Strong knowledge of POP, SMTP, IMAP, and Exchange & TCP/IP protocols, Routers and Switches, VOIP and

Call Manager.

Respond to trouble reports of network problems by performing effective problem analysis, rapid trouble

shooting diagnosis and prompt repair to ensure service restoral objectives are met.

Celestica Inc, Toronto Canada

System Support October 2005 – August 2007

Accountable for leading team in testing, analyzing, troubleshooting and reconfiguring servers and laptops.

Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of

Windows 2000 Active Directory and more than 600 Windows 2000 Professional desktops. Researched,

recommended and implemented new hardware and software into the environment to increase efficiency.

Monitored and supported internal network security, including adding/deleting users and shared permission.

Analyzed and resolved network and server connectivity issues.

EDUCATION & CERTIFICATIONS

- Bachelor of Electronic Engineering, Accredited and approved by University of Toronto

- Diploma in Information Technology (IT)

- Cisco Certified Voice Professional (CCVP) CISCO, License CSCO11425650

- Cisco Certified Network Associate (CCNA) CISCO, License CSCO11425650

- Diploma in Networking/VOIP (CCNA/CCVP Lab)

- Member Canadian Council of Professional Engineers

- Member Pakistan Engineering Council

REFERENCES

- Available upon request.

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