Customer Service Manager

ASSETS AND

ABILITIES

Microsoft Word

Microsoft Excel

Administrative Support

F iling Documents & Updating Records

Customer Service & Personal Service

Can work efficiently, independently or as a team member

Self-Motivated

Experience in cash handling

Extremely strong attention to detail

Investigates errors & I r regularities

Defines the problems & changes the problems as directed

Remains calm under pressure

Ability to multi task

Flexibility & Adaptabili ty

E lnora D. Jones

3307 Ave Ser rant D elray Beach, F L 33445

Cell: 561-***-**** Email : ********@*****.***

SU M MARY: To obtain a professional position which will challenge me and allow me to

u tilize my experiences and skills while, contributing to the growth and development of an

organization.

P ROFESSIONAL EXPER I E NCE:

Angel's Eyes of Beauty, Delray Beach, FL, 2005-2007

Receptionist

Responsibilities included but not limited to: Greeting clientele, phone operator executing

appropriate customer service etiquette, scheduling and confi rming appointments; Accepted

payments, closed sales and encouraged guests to pre-book services; Completed money

O rdering hair products for the business; Stock products; Arranged displays to advertise

p roducts; Accommodated hairstylists and customers as needed with hair washing and

p reparation, housekeeping, etc; Scheduled guests for salon and spa services. Educating

guests on services; Resolved guest challenges, utilizing support from the Salon Manager

w hen necessary; Supported retail and service staff; Performing other duties as assigned.

Village Academy of the Ar ts, Delray Beach, FL, 2010-2011

Teaching Assistant

Assisted teacher with instructions, class organization, grade homework and class

assignments, organized paper work, maintained attendance records, distributed

i nformation to parents, participated in weekend school activities. Provided extra assistance

to students with special needs, such as non-English-speaking students or those with

physical and mental disabili ties; Provided disabled students with assistive devices,

supportive technology, and assistance with accessing facilities such as restrooms. Assisted

w ith bus loading and unloading, Attended staff meetings, and served on committees as

required. Maintained computers in classrooms and laboratories, and assisted students with

hardware and software use.

P ROFESSIONAL TRA I N I NG:

D el ray Newsmakers Club #2225 (2009 to present)

- Participate in weekly Toastmaster meetings for speech development and

i mprovement

ED UCAT IONAL H ISTORY:

Bachelors of Arts degree, (2009-2013)

Sociology-major

Elementary Education-minor

Florida Atlantic University, Boca Raton, FL

Associates of Arts, (2005-2009)

Palm Beach State College, Boca Raton, FL

H igh School D iploma, (2001-2005)

Atlantic Community H igh School, Delray Beach, FL

VOLUN TEER H ISTORY:

The American Red Cross

- Distribute emergency food items to the community

- Assist with organization and distribution of Hurricane preparedness kits

Organizing for America

• Received Voter Registration training

• registered new and old voters for presidential and local elections

• Made phone contacts and home visits

• Discussed political issues and concerns of voters

REFERENCES:

E mery Brooks, 954-***-****

Thelma Coleman, 954-***-****

Shirley Ramas, 954-***-****

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