Customer Service Sales

Sherine Taylor

***** ******* ***** **. *** ***

Columbia, MD 21044

Account Executive

Offers experience in owning and operating a retail business. Provided superior

customer service to go above and beyond customer expectation. Managed a staff

of two to six employees. Possesses leadership ability, takes pride in personal

appearance, thrives in a flexible work environment, reliable and very adaptable.

Invigorated by interacting with many people, maintains positive outlook, cheerful

disposition, strong writer, good communicator and strong interpersonal skills.

Professional Experience

Apex Systems January 2013- August 2013

Recruiter/Account Manager

8820 Columbia 100 Parkway

Columbia, MD

Oversee and coordinate the management of assigned contracts.

Experience in creating search strings and working with an ATS (Bullhorn)

Provide superior customer service to clients and customers.

Manage the recruitment process with client and internal recruiters from start to finish

Responsible for planning, organizing, directing, and tracking all aspects of project

and personnel, including technology, deliverables, schedule, cost, contract,

customer satisfaction and account growth

Build customer relationships in order to ensure awareness of customer needs,

customer satisfaction with ongoing services, identification of new business

opportunities, and account growth.

Serve as customer interface

Monitor project to ensure scope of work, schedule, and budget are well defined and

maintained

Assess issues and develop resolution to meet productivity, quality, and client-

satisfaction goals and objectives

Maintenance and growth of existing client account

Business development of new client accounts including involvement in proposal

preparation and costing and pricing

Kept senior management and the customer current on any problems or issues

Recruit as necessary to ensure proper order coverage

Vocus Inc. March 2012-December 2012

Small Business Sales Executive

12051 Indian Creek Ct. Beltsville, MD 20705

Conduct sales calls with executives and small business owners to introduce Vocus

business solutions.

Provided customer service to clients regarding their business accounts.

Conduct sales demonstration with qualified prospect.

Continually studied marketing and social media trends

Helped clients with thechniques to help increase their Search Engine Optimization.

Colonial Life and Lifepro July 2010- January 2013

Insurance Producer

1420 Colonial Life Blvd W, Columbia, SC 29210

Attend meetings, seminars and programs to learn about new products and services,

learn new skills, and develop new accounts.

Established and maintained great client relations by building initial customer rapport

and going above and beyond to ensure client satisfaction.

Call on policyholders to deliver and explain policy, to analyze insurance program and

suggest additions or changes, or to change beneficiaries.

Ensure that policy requirements are fulfilled, including any necessary medical

examinations and the completion of appropriate forms.

Perform administrative tasks, such as maintaining records and handling policy

renewals.

Towson University January 2007- January 2010

Towson, MD

Bellapierre Mineral Cosmetics Hanover, MD February 2007-January 2009

Owner and Manager

Own and manage Kiosk at Arundel Mills Mall.

Provided great customer service in order to retain and earn new business.

Handle quarterly taxes, pay roll, rent and inventory.

Recruited qualified employees and conducted hiring interviews

Manage staff of 2 to 6 people.

Build on-going relationships with clients.

Demonstrate and educate clients on products.

Train employees on closing sales and customer service.

Manage time keeping and payroll by reviewing / editing and giving final approval of

all time and attendance on a bi-weekly basis.

Conduct monthly employee sales performance reviews.

Maintain strict confidentiality of employee data.

Stay knowledgeable about Federal and State Employment laws.

Education

Towson University Towson, MD

BA Political Science, January 2010 GPA: 3.1

Howard Community College Columbia, MD

AA, Business Administration, 2005 GPA: 3.0

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