Customer Service Sales

Sam Fehr

***.*****@*****.*** • 909-***-****

EDUCATION

University of Southern California, Los Angeles, CA 2011

Master of Professional Writing, Nonfiction emphasis

Overall GPA: 3.85

California State University, Fullerton, Fullerton, CA 2007

Bachelor of Arts, Communications/Public Relations; Minor, Political Science

Overall GPA: 3.65, Communications GPA: 4.0

SKILLS

• Leadership, counseling, and event-planning experience through international

philanthropic organization

• Have frequently given presentations to audiences of 30-250 people

• Proofreading and composing business correspondence, publications, and reports

• Over 26 months of extensive travel experience in Europe, Asia, and the South Pacific

• MS Word, Excel, PowerPoint; Adobe Photoshop, Illustrator, InDesign; Mac OS

EXPERIENCE

Fehr Media, Marketing Communications Specialist, Chino Hills, CA 2011 – Present

Created website content for small businesses while managing timeline and schedules

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Proofreading of professional content for publication

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Managed social media presence and increased engagement with online community

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Researched and interviewed subject-matter experts to ensure content accuracy

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Conceptualized, wrote, and produced communication and marketing materials

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Designed and managed print advertising

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Rivals United for a Kure, Executive Committee Member, Irvine, CA 2013 – Present

Directed online grassroots donor program

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Recruited and worked with USC students and alumni to generate brand awareness

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Composed and edited annual gala program

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Consulted with social media team to increase community engagement

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ProductCamp SoCal, Facebook Manager, Fullerton, CA 2012 – Present

Engaged and cultivated online community

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Tracked metrics and monitored/participated in relevant conversations

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Developed and posted news and updates to page

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Created, monitored, and evaluated polls about conference topics

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James S. Thalman Library, Adult Literacy Tutor, Chino Hills, CA 2012 – Present

• One-on-one tutoring for adults learning to read, write, and speak English

Aeropostale, Sales Lead, Chino Hills, CA 2008 – 2009

• Responsible for store operations including managing 20 employees, opening/closing

of store, calculating payroll, training, and hiring new staff

• Mentored and trained staff while leading the team in customer service and sales

• Directed and executed in-store marketing promotions, displays, visual

merchandising, and fixture planning

Quiksilver, Inc., Public Relations Intern, Huntington Beach, CA 2006

• Responded to media inquiries and maintained media lists

• Compiled and researched Quiksilver, Inc. media clips

• Researched and prepared press releases and briefs for the media about Quiksilver

and Roxy corporation, merchandise, athletes, and events

• Created monthly PR report and distributed to corporate officers and supervisors

• Executed product placement for use in national magazines and television shows

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Cal State Fullerton Academic Integrity Campaign, Project Supervisor 2006

• Developed logos, signs, website, informational folders, and special events promoting

academic integrity on and off campus

• Managed $10,000 campaign budget

• Researched, compiled, and analyzed data related to academic integrity

• Supervised group of five seniors in creating a campus-wide campaign

Tilly's, Lead Cashier, Chino, CA 2002 – 2008

• Supervised five to ten employees on a daily basis

• Trained and developed employees in cashiering, leadership, and company policies

• Participated in the development and implementation of company policies and

procedures

Fehr 2

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