Customer Service Sales

Kunle Aboderin

***** ******** *****, **********, ** 20874

Tel-301-***-****, email- *********@*******.***

Work Experience:

Digital Graphics Solutions -08/07/09- present

Accounts Manager

Develops new business leads for state-of-the-art offset, Digital printing and Direct Mail company. CRM, Tele-marketing,

corresponds and meets with current and prospective customers. Maintains long-term consultative relationship with clients for

repeat business. Meets and exceed sales goals. Resourceful & takes responsibility for controlling success in business growth.

Managing print Vendors and Evaluation of of Contract bids.

Building Customer relationships & Company growth.

Washington Post-08/03/04-06/07/09

Print Services Supervisor

Managed administrative and Technical printing . Management on policies and procedure development. Delivered services to

customers satisfaction. Consulted with customers on complex job orders, cost and problem resolution, Planned for new

technologies. Print and services goals are met and the printing services operate within budget. Financial analysis and reports,

job costing, developing shop procedures. Substantial impact on services and printing operations. Oversaw staff and

administrative functions, Orient, monitored and trained staff and production quality control. Lead functional responsibility.

Discretion and judgment in resolving programs and staff problems. Serves as resource to departments in resolving complex

problems.

Montgomery County Government -06/25/01-08/1/04

Print Shop Forman

Customer Service/Inbound sales

Supervised and coordinated all print shop functions.

Planned, assigned, and reviewed the work of production employees.

Administered contracts for printing supplies and services.

Provided technical guidance to unit personnel and general assistance to unit customers.

Maintained production, inventory, supply, and maintenance records.

Assisted in the development of requests for proposal and in the evaluation contract bids.

SOC Enterprises-02/10/97-06/25/01

Customer Service Representative /Sales

Acted as liaison with Customers & Production, Assisted Sales Manager in Selling, Managing & Building relationship with

Individual Customer accounts.

Customer survey, Complex &Technical sales & Customer problem solving.

Wrote job jackets, entry data into SOC Interact system, print smith billing, quotes & bids, planning production & estimates.

Managed prepress, printing, copying, bindery, direct mail & fulfillment work flow to meet established deadlines.

Database entry, mail merge, and mailing list maintenance, mailing labels production and mail preparation software application.

Xerox Services -9/25/94-02/10/97

Site Supervisor

Operational Manager of the Document Center and all Document Center Personnel.

Customer Service, Production Planning, Estimating, and Quality Control.

Billing Reports, Purchasing of Materials, office supplies, Inventory.

Xerox Digipath 6115 Digital, Xerox Doc 40, Doc12, and 2045 Color Digital Operator.

GBC Binding, Velo Binding, Offline Tape Binding, Folding, Perfect Binding Machine Operator

Education:

Associate Degree in Printing Technology, Montgomery College, 2003

Management Awareness Program Certificate, May 2001.

Performance Management Certificate, Oct 2008

Xerox Docucare Certificate, June 1999, Xerox Docutech Certificate, April 1997

Diploma in Printing Technology, 1986

Bachelor’s Degree in Printing Technology, Rochester Institute of Technology,2011

Certificate of Secondary Education, Chilton Cantelo House, Somerset, England 1982

Skills Summary:

Lithography- Color Stripping, Reproduction Camera & Plate making,

Heidelberg 2&4 color Process Press, Kord 64 Press

Document Solutions-Xerox Digipath 6100 series, 5690, 5390, 5090, 5100, 1090 and Xerox Docutech 135 Black & white Digital.

Xerox 5000,7000,8000, 250,Doc40, 3535, 5790, Igen, Color Digital.

Cannon Color Copier 700/800, OCE 9800,TDS450

Computer- Darwin variable data application, QuarkXPress, Ipro, Law 5.0, HTML, CSS, JavaScript, AdobeCreativeSuite,

Photoshop, Microsoft Word, Word Perfect, Office, Excel, Power Point & Outlook, Windows XP, Xcams, Print Smith, Printers-

Plan.

Finishing-screen printing, embroidery, Stitching, Book Sewing, Folding, Cutting, GBC Binding, Velo Binding, Perfect Binding,

Laminating, Collating, Drill Machine, Mounting, Mailing & Fulfillment.

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