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Customer Service Manager

Location:
Chicago, IL
Posted:
October 05, 2013

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Resume:

LISA M. SCHRADER

**** ***** ******** ******

Chicago, IL 60634

Home: 773-***-****

E-mail:

**************@*****.***

SUMMARY:

. Strong background in administrative operations, sales and customer

relations.

. Skilled in establishing and maintaining a strong repeat clientele and

referral business.

. Experience in inventory control and management, shipping and

receiving, and general accounting functions.

. Communicate effectively with employees and managers at all levels.

. Proven expertise in personnel supervision, training and development.

. Detail-oriented and accurate; excellent analytical, organizational and

problem-solving abilities.

. Excel within fast-paced, high-pressure environments; proficient in

meeting strict deadlines.

. Skilled in coordinating and prioritizing multiple tasks and projects

simultaneously.

. Three years of experience in management.

. Familiar with Microsoft office applications.

EXPERIENCE:

JOSEPH A. BANK, Park Ridge, Illinois

2012 -2013

Sales Associate

. Extensive customer service.

. Performing all sales functions.

. Merchandising all incoming clothing.

. Additional administrative support when necessary.

. Creating repeat clientele.

SPECIALTY PRINT COMMUNICATIONS, Niles, Illinois

2006-2011

Receptionist- Clerical- Prepress Department

. Answering switchboard for a quickly growing and fast paced printing

company.

. Entering and maintaining correct data for press sheets and bills of

lading.

. Greeting and directing customers and vendors.

. Sorting and appropriating mail.

. Additional administrative support when necessary.

. Proof cutter for Prepress Department.

JOSEPH A. BANK, St. Louis, Missouri 2003 -2006

Manager of Shipping and Receiving

. Supervise and coordinate all shipping and receiving operations for a

high-volume, tailored men's clothing retailer.

. Control and manage store inventory while maintaining one of highest

inventory ratings in the company.

. Analyze and resolve shipping problems for other store locations.

. Train company personnel in policies and procedures.

. Perform sales functions and provide extensive customer service and

assistance.

SHOP-N-SAVE (CORPORATE OFFICE), St. Louis, Missouri 2000 - 2002

Administrative Assistant-Accounting Clerk

. Provided administrative support to office personnel.

. Performed general accounting functions.

. Established the accounting departments filing system.

. Ordered office supplies.

. Prepared check runs.

. Copy and filing clerk.

EDUCATION:

Earned diploma at Oakville Senior High School, St. Louis, Missouri

Nurse Assistant certification at Lewis and Clark College, Godfrey,

Illinois

Completed computer classes at Wilbur Wright College, Chicago, Illinois

PROFESSIONAL REFERENCES:

Garry Thompson

Manager and Regional Manager for Jos. A. Bank, St. Louis, Missouri

42 Barkwood Trails Drive

St. Peters, Missouri, 63376

636-***-****

John Gebhardt

Prepress Manager at Specialty Print Communications, Niles, Illinois

714 Warwick Lane

Lake Zurich, Illinois, 60047

847-***-****

Ted Barrett

Clothing Department Manager for Jos. A. Bank Men's Clothiers, St.

Louis, Missouri

10257 Dry Gulch Road

Richwoods, Missouri, 63071

Daytime phone number 573-***-**** or 314-***-****

Sam Wilkes

Key holder- Sales Executive for Jos. A. Bank, Park Ridge, Illinois

2300 North Court

Evanston, Illinois, 60201

773-***-****

PERSONAL REFERENCES:

Sara Rittenhouse

7375 Liberty Avenue

St. Louis, Missouri, 63130

618-***-****

Matthew Hibner

7928 Babb Avenue

Skokie, Illinois, 60077

847-***-****



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