Customer Service Administrative Assistant

Ashley Sheri Harrison

**** ******** ***** **********, ** 63033

Email: ***********@*****.***

Cell- 314-***-****

Objective: To obtain a position that will allow me to utilize my numerous years of administrative

assistant experience and also allow me to elevate my interpersonal skills and organizational skills as well.

Education:

-Lindenwood University St. Louis, Missouri (Criminal Justice/

Communications) 2009- Present

-Everest Community College Earth City, Missouri (Medical Billing and

Coding) certificate 2007-2008

-Hamilton High School Chandler, Arizona 1998-2002

Relevant Skills

Proficient in word, excel, power point, adobe, acrobat reader

Military specialized training, Logistics specialists

Many years as a personal assistant, Customer Service Rep and receptionist

Able to handle multi-phone system, switchboard

Typing 75-80 WPM, shorthand 50-60WPM, Data Entry, Lotus Notes, Instant Messaging, Document

Preparation

Excellent communication, Team building, and Organizational skills, and Multitasking

Home loan processing and underwriting assisting

Credentialing of contracts/ Auditing

Professional experience

Customer Service Rep- Commerce Bank 4/2013-Present

Answer incoming calls regarding checking, CD’s and savings accounts.

Assist in Online bill pay, Visa Credit and check cards, registration, disputes, transactions and REG E.

Administrative Assistant-Monsanto (CMA health department) 8/12-3/2013

• Schedule employees for annual hearing and respiratory test.

• Fax, scan and email results that were sent to me from each agriculture location worldwide

to specialized doctor for approval.

• Uploaded documents with patient information

• Updated Results into department logging software (OHM)

• Received inbound calls from overseas- routed to necessary departments .

Sales representative-Sprint PCS Wireless (Summer Only) 4/12-8/12

• Processed customer payments

• Verified credit reports for qualifications of service

• Technical support

• Activated service to new or recurring users

Credentials Coordinator/ Auditor -Spectrum Healthcare Resources 10/09-4/12

• Contacted outside contractors such as Registered Nurses, Surgeons, Admin Assist and others to

verify duties were done ethically.

• Updated company records with the correct credentials and verified military credentials.

• Verified health care licensing for nurses, surgeons etc.

Cashiering Associate -Scottrade Inc. (Contract Position) 8/11-2//12

• Approve payroll checks through/processed check verifications before deposits

• Built relationships with Compass & FedEx for overnight shipments to clients

• Ran reports to ensure payments accuracy.

Personal/ Executive Administrative Assistant- BASF Chemicals 09/09-07/11

• Filled paperwork, scanned documents received office called an transferred to necessary

departments

• Updated training manuals for meetings, help with company contributed to company newsletters

and memos

Senior Team Leader- AmeriCredit Financial Services 11/06- 8/09

• Handled incoming and place outgoing customers regarding car payments delinquent.

• Update Personal information, set up payments over the phone (check by phone), and arrange

payments by Western Union, web and payments.

• Set up and participate in training new classes for future customer service representatives. Assist in

financial decision making for customer

Executive Assistant - Shelter Mortgage 9/04-11/06

• Answered phones, operated 30+ lines on switchboard, transferring calls to appropriate

departments, mailing, faxing and emailing files.

• Handled credit card transactions over the phones and through fax.

• Handled daily time records, daily rate sheets, and distributed mail

• Booked appointments, conferences for president of company

• Assisted with preparation and management and expense sheets. Developed new ways to manage

existing accounts, retention and sales

• Assisted loan officers in underwriting, and loan processing

Staff Sergeant US Military US Soldier/Automated Logistics Spec 5/04-present

• Military Schooling, & Basic Military Training raining / Artillery/ Special Ops.

• Worked in warehouse doing inventory, making sure solders had proper equipment, responsible for

everything entering and leaving storage room, handled inventory using excel spreadsheets.

Sr. Customer Serv. Rep - Bank of America 05/02-5/04

• Handled incoming calls from clients regarding checking, savings, and money market accounts.

• Handled client records, transactions, deposits, money market accounts. Up selling

products/services

• Offered company incentives, promotions, and services.

• Increased business up to 25% in second year of working with BOA by generating campaigns and

incentives.

Contact this candidate