Customer Service Management

Saied Beshir

*** ***** ******, ******, ** *****

Phone: 919-***-**** Email: ***********@*******.***

Summary of Qualification

• 10+ years Administrative Support Experience

• 10+ years providing Customer Service Experience

• 5+ years Marketing Experience

• 3+ years Business Development

• 3+ years Project Management

• Advanced Proficiency with MS Word, Excel, Outlook, Powerpoint and Adobe Premier

• Customer Service and Results Driven

• Strong communication skills, attentive to detail, works well in team environment, able to multi-task effectively, dependable,

fast-learner, and a self-starter

Education/Training

University of North Carolina at Greensboro – Greensboro, NC

2009 Bachelor of Science Business Administration

Relevant Experience

Administration:

• Performed general administrative duties including filing, mailing correspondences, data entry, data management, processing

payments, payroll, and bookkeeping

• Managed customer’s accounts and files

• Used query tools and databases, to analyze data and identify problems, opportunities, issues, or trends

• Generated reports for upper-management

• Website maintenance and management

• RFP and RFI experience

Marketing:

• Managed various project while prioritizing deadlines.

• Assisted with establishing brand identity

• Managed social media accounts

• Media buying

Customer Service:

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting

and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommends potential products or services to customers by collecting customer’s information and analyzing customer needs.

• Conducted follow-ups with customers to ensure superior satisfaction.

• Maintain customer databases

• Communicate and coordinate with internal departments and external sources

• Documented customer interactions for future use

Work History

Business Development Executive –Simple Syrup Ad Agency– Durham, NC 2012

• Client Acquisition and Retention

• Account/Brand/Database management

• Executed marketing strategies

• Market research duties

• RFP and RFI preparation

Design Coordinator Wonderland Promotions – Durham, NC 2012

• Managed various projects and branding efforts

Co-Owner –D Pilgrim Music – Durham, NC 2011

• Handled copyrighting, marketing, and publishing

Customer Service Whole Foods Market---Durham, NC 2003-2012

• Support regional visions and promotions

• Intermediary between customers and management

• Display marketing duties

Contact this candidate