Software Technical Support
Resume:
Larry Parks
*************@*******.***
Experienced IT professional with a high technical aptitude
Qualifications and Abilities:
• Outstanding written, verbal, and computer communication skills; Proven background working
well with students and co-workers in one-on-one and group settings.
• Proven ability to diagnose, troubleshoot, and resolve technical problems.
• Fast learner with strong working knowledge of software, hardware, networking, operating
systems, security, and database applications.
• Superior analytical and problem-solving abilities, with track record of improving operations.
Education:
University of Houston – Downtown
Bachelor of Business Administration in MIS
Expected Graduation date: December 2014 (G.P.A. 3.27)
Technical Qualifications:
• Operating Systems: Windows 2000/XP/7/Server, Mac OS X, Linux/Unix.
• Software Applications: Microsoft Office 2003/2007/2012 (Word, Excel, Power Point, Access,
Outlook), Active Directory, Symantec, Ticketing Systems.
• Database Management: MySQL, Microsoft SQL Sever.
• Programming languages: HTML, JavaScript, PHP, Apache, CSS.
• Networking: LAN, WAN, TCP/IP, DHCP, Cabling.
Professional Experience:
Flextronics – 3773 Southwest Freeway, Houston, TX
Service Desk Supervisor – May 2012 – Present
• Monitored the daily activities of service desk/customer support representatives.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site
representatives.
• Provided support for hardware, software, wireless devices, and POS system to AT&T retail employees.
• Provided detailed monthly departmental reports and updates to senior management.
• Resolved customer questions, issues and complaints including password resets/account unlocking.
Man Alive – 12300 North Freeway, Houston, TX
Retail Help Desk – March 2009 – May 2012
• Performed expert technical Help Desk support, averaging 30-40 calls per day.
• Provided support of POS software and hardware for retail stores.
• Assisted in transitioning new stores to POS software and network needs due to company merger.
• Ensured sales were uploaded and processed daily.
Convergys – 12031 North Freeway, Houston, TX
Yahoo! Small Business Solutions Support Technician (Level II) – August 2007 – February 2009
• Provided technical support for end users of all levels including software and hardware troubleshooting in a
call center environment.
• Technical support for all domain and web hosting accounts.
• Gained experience in e-commerce, web hosting and publishing, file management, FTP, and HTML.
• Received numerous client service awards.
Contact this candidate