Larry Parks

281-***-****

ab9w0b@r.postjobfree.com

Experienced IT professional with a high technical aptitude

Qualifications and Abilities:

• Outstanding written, verbal, and computer communication skills; Proven background working

well with students and co-workers in one-on-one and group settings.

• Proven ability to diagnose, troubleshoot, and resolve technical problems.

• Fast learner with strong working knowledge of software, hardware, networking, operating

systems, security, and database applications.

• Superior analytical and problem-solving abilities, with track record of improving operations.

Education:

University of Houston – Downtown

Bachelor of Business Administration in MIS

Expected Graduation date: December 2014 (G.P.A. 3.27)

Technical Qualifications:

• Operating Systems: Windows 2000/XP/7/Server, Mac OS X, Linux/Unix.

• Software Applications: Microsoft Office 2003/2007/2012 (Word, Excel, Power Point, Access,

Outlook), Active Directory, Symantec, Ticketing Systems.

• Database Management: MySQL, Microsoft SQL Sever.

• Programming languages: HTML, JavaScript, PHP, Apache, CSS.

• Networking: LAN, WAN, TCP/IP, DHCP, Cabling.

Professional Experience:

Flextronics – 3773 Southwest Freeway, Houston, TX

Service Desk Supervisor – May 2012 – Present

• Monitored the daily activities of service desk/customer support representatives.

• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site

representatives.

• Provided support for hardware, software, wireless devices, and POS system to AT&T retail employees.

• Provided detailed monthly departmental reports and updates to senior management.

• Resolved customer questions, issues and complaints including password resets/account unlocking.

Man Alive – 12300 North Freeway, Houston, TX

Retail Help Desk – March 2009 – May 2012

• Performed expert technical Help Desk support, averaging 30-40 calls per day.

• Provided support of POS software and hardware for retail stores.

• Assisted in transitioning new stores to POS software and network needs due to company merger.

• Ensured sales were uploaded and processed daily.

Convergys – 12031 North Freeway, Houston, TX

Yahoo! Small Business Solutions Support Technician (Level II) – August 2007 – February 2009

• Provided technical support for end users of all levels including software and hardware troubleshooting in a

call center environment.

• Technical support for all domain and web hosting accounts.

• Gained experience in e-commerce, web hosting and publishing, file management, FTP, and HTML.

• Received numerous client service awards.

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