Kashanna Noble

**** ******** **. ***. ***, Raleigh, NC 27612? 252-***-****?

ab9w04@r.postjobfree.com

EDUCATION

Rocky Mount High School, Rocky Mount, NC

Graduated: June 2011

Miller-Motte College, Raleigh, NC

07/2011-10/2011

Objective

To obtain employment as a customer service specialist in a dynamic company

An energetic customer service professional with solid experience providing

diverse customer support in high volume call center environments.

DETAILED WORK EXPERIENCE

ACS July

2012- June 2013

Aetna Medical Precertification Specialist

Cary, NC

. Speak with doctors, doctor's offices, pharmacies and members about

medication needs.

. Check status and start pre-certifications on medication prescriptions.

. Provides customer service to 60-100 healthcare members daily in a high

call volume fast paced arena.

ACS Dec 2011 - April

2012

Sprint Call Center- Customer Technician Representative

Cary, NC

. Serve as a customer service representative whose mission is to field 30

to 40 calls each day from consumers.

. Provide customers with product and service information.

. Route calls to appropriate resource areas. Process orders, forms and

applications. Assist callers with trouble shooting and/or complaints.

Harris Teeter

March 2010-May 2011

Cashier

Rocky Mount, NC

. Provide excellent customer service. Answer customer questions.

. Bagged groceries, offer customer carryout service, as well as process

sales quickly. Total customers' orders and take payments in the forms of

cash, personal checks, credit cards and debit cards.

. Use a scanner which transmits code number to a computer. Enter codes

manually when necessary. Maintain a clean and orderly checkout area.

Stock and organize shelves.

. Assist others when needed in other areas of store.

SKILLS SUMMARY

. Customer Service

. MS: Excel, Word & PowerPoint

. Data Entry

. Ability to Self-Manage and Self-Motivate

. Leadership

. Computer Literate

. Communication

. Team Oriented

References: Available Upon Request

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