Customer Service Representative
Resume:
Kashanna Noble
**** ******** **. ***. ***, Raleigh, NC 27612? 252-***-****?
******************@*****.***
EDUCATION
Rocky Mount High School, Rocky Mount, NC
Graduated: June 2011
Miller-Motte College, Raleigh, NC
07/2011-10/2011
Objective
To obtain employment as a customer service specialist in a dynamic company
An energetic customer service professional with solid experience providing
diverse customer support in high volume call center environments.
DETAILED WORK EXPERIENCE
ACS July
2012- June 2013
Aetna Medical Precertification Specialist
Cary, NC
. Speak with doctors, doctor's offices, pharmacies and members about
medication needs.
. Check status and start pre-certifications on medication prescriptions.
. Provides customer service to 60-100 healthcare members daily in a high
call volume fast paced arena.
ACS Dec 2011 - April
2012
Sprint Call Center- Customer Technician Representative
Cary, NC
. Serve as a customer service representative whose mission is to field 30
to 40 calls each day from consumers.
. Provide customers with product and service information.
. Route calls to appropriate resource areas. Process orders, forms and
applications. Assist callers with trouble shooting and/or complaints.
Harris Teeter
March 2010-May 2011
Cashier
Rocky Mount, NC
. Provide excellent customer service. Answer customer questions.
. Bagged groceries, offer customer carryout service, as well as process
sales quickly. Total customers' orders and take payments in the forms of
cash, personal checks, credit cards and debit cards.
. Use a scanner which transmits code number to a computer. Enter codes
manually when necessary. Maintain a clean and orderly checkout area.
Stock and organize shelves.
. Assist others when needed in other areas of store.
SKILLS SUMMARY
. Customer Service
. MS: Excel, Word & PowerPoint
. Data Entry
. Ability to Self-Manage and Self-Motivate
. Leadership
. Computer Literate
. Communication
. Team Oriented
References: Available Upon Request
Contact this candidate