Customer Service Quality Control

JERRIE N. THOMPSON

*** ****** ***** ***** . **********, NC 27407

Home: 336-***-**** . Email: ****************@*****.***

OBJECTIVE

Obtain a position in which I can maximize my clinical experience, program

management, and leadership abilities with good work ethic and exceptional

organizational skills. I am energetic with strong customer service skills

and the ability to identify needs and coordinate efforts to meet those

needs. I am detailed oriented and highly productive with excellent time

management skills and the ability to multi-task and solve problems. I am

an independent worker and team player who work well under pressure in fast-

paced high volume environments. I am committed to producing high quality

work and my transferable skills can be utilized by any employer.

EDUCATION

Fayetteville State University, Fayetteville, NC

Degree: Biology Bachelors of Science with Chemistry minor

Graduate: December 2009

PROFESSIONAL EXPERIENCE

2011 - Present LabCorp, Corporation of America, Clinical Trials

Burlington, NC

Molecular Genetics Technologist Trainee, Full

time 30-40 hours per week

Clinical Trials Technologist Trainee, Full time 40

hours per week

. Perform assays, analyze test, and report results according to

standard operating procedures and good clinical practice

. Reviewed clinical research data and served as primary source to

clinical investigator

. Partnered with ViroMed and Qiagen to validate molecular genetics

assay to determine presence of Bacteria Vaginosis, Candida

albican, and glabrata

. Operational knowledge and experience conducting assays on

instruments to include: Tecan, Roche's MagNa Pure and Mag96,

Qiagen's QIAgility, QIACube, RotorGene, and PyroMark, as well as BV

blue and aptima

2012-2012 High Point Clinical Trials High

Point, NC

Research Technicians, Part time 15 to 20 hours per

week

. Performed phlebotomy on patients as well as vital signs according

to protocol

. Telephone screened potential patients for clinical studies

. Reviewed source documents to ensure quality control and compliance

2008 - 2010 Fayetteville VA Medical Center Clinical

Lab Fayetteville, NC

Clinical Lab Intern, Part

time 20 hours per week

. Checking in patients, respond to patient questions in person and

via phone, in addition to other clerical duties to include

organizing files, making copies, and providing minutes and agendas

for team meetings

. Responsible for accessioning, collecting, testing, sending

specimen, and reporting results for Complete Blood Counts,

Hepatitis, HIV/AIDS, MRSA, Occult Stool, and Urinalysis.

. Responsible for performing phlebotomy with on the job training

2007 - 2009 Fayetteville State University

Fayetteville, NC

Supplemental Instructor, Part time 10 hours per

week

. Provide additional support to students in the biology field in

group settings a well as one-on-one

. Facilitated the learning process by explaining concepts and

teaching study skills

. Utilized Microsoft Word, Excel, and PowerPoint to create lesson

plans and corresponding handouts

2007 - 2008 Fayetteville State University

Fayetteville, NC

Resident Assistant,

Part time 15 hours per week

. Supervised building activities and ensured residents complied with

rules and & regulations

. Mentored residents in their academic, social and personal

development by implementing programs

. Provided direct support to residents

INTERIM WORK HISTORY

Summer 2010 US Census Bureau

Fayetteville, NC

Enumerator

Summer 2007 & 2008 Fayetteville State University

Fayetteville, NC

CHEER Tutor

Summer 2005 Carolina Commons Greensboro, NC

Certified Nursing Assistant

ORGANIZATIONS

Love and Faith Christian Fellowship

Health and Wellness Ministry Member (February 2010 - Present)

First Response Team Member (March 2010- Present)

Greensboro Urban Ministry

Food Bank Volunteer (February 2013- Present)

Student Government Association:

Senior Class Vice-President (August 2008 - May 2009)

Public Relations Committee Member (September 2005 - May 2007)

Student Affairs:

Mentor, FSU GEAR-UP Program (September 2005 - December 2009)

Member, FSU Honors Program (August 2005- December 2009)

Orientation Leader (August 2006-May 2009)

HONORS AND ACCOMPLISHMENTS

FSU Honors Program Outstanding Community Service Award (Spring 2008 and

Spring 2009)

Beta Kappa Chi Scientific Honor Society Inductee (Spring 2009)

Orientation Leader Meritous Award (Spring 2007, 2008, and 2009)

Sophomore on Track Award (Spring 2007)

Chancellor's List (Spring 2006)

Dean's List (Fall 2005)

Recipient of Honor's Scholarship (Fall 2005-2009)

NC Scholar (Spring 2005)

CERTIFICATION

American Red Cross

CPR and Basic Life Support Certified (April 2012 - April 2014)

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