Customer Service Manager
Resume:
Ashley J. Pitman
Grovetown, GA 30813
*************@*****.***
Objective: To secure a position where I can use and improve my skills and capabilities.
Qualifications:
Extensive customer service skills- 10+ years experience working with the public
Able to learn and master skills quickly and efficiently
Excellent leadership skills- can give and follow directions accurately
Great computer skills- knowledge of MS Office
Ability to communicate effectively, orally and in writing
Can maintain a friendly and professional demeanor in difficult situations
Education:
Princeton High School Graduated: May 2004
Princeton, NC
Participated in SADD, FCCLA, and Spanish Club
Graduated with Academic Scholars
Experience:
Agri Supply Company Call Center February 2013-June2013
Selma, NC
Customer Service Rep-answer inbound calls from customers to place orders for parts and
equipment
Help customers determine what products they need based off what they say and other products
they order
Set up new accounts and update accounts for customers as needed
Aeropostale March 2008-August2010
Goldsboro, NC
Assistant Manager-responsible for assisting store manager in meeting and exceeding store and
company set goals
Run basic operations including hiring and training new associates, keeping personnel and human
resource files up to date, conducting monthly audits
Opening procedures- including counting safe, filing paperwork and taking deposit to the banks
drop box
Assist cashiers with all questions and authorize all high risk transactions including returns
Operate cash and wrap fast and efficiently
Assist customers with choosing and finding sizes, colors, and styles
Put out new merchandise as directed in Floor Set books
Count registers at end of night and prepare deposits
Recover store at end of night including nightly cleaning duties
Wee School Child Development Center May 2007-February 2008
Selma, NC
Responsible for the care and supervision of 6 one-years olds
Check and change diapers every 2 hours as needed
See that children are clean and ready to depart when their parents arrive
Clean room at end of day
Mega Force Staffing April 2006-August 2006
Goldsboro, NC
Peak Time Teller at BB&T at all Goldsboro locations
Assist clients with cashing checks, making deposits and withdraws
Sell money orders, cashiers check and traveler’s checks to clients as well as cross selling other
banking services
Balanced cash drawer at end of day
Liz Claiborne September 2005-April 2006
Smithfield, NC
Operate register quickly to ensure short waits for customers
Oversee fitting rooms- let customers in and out and help with finding additional sizes as needed
Put out new stock as directed
Wal-Mart August 2004-September 2005
Smithfield, NC
Operate register to get customers through the store in a timely manner
Assist customers placing items on and taking items off of layaway
Run customer service desk-cash checks, sell money orders, process returns
References:
Maren Lanier 919-***-****
Jeff Peak 919-***-****
Andra Brown 919-***-****
Allie Hoffman 253-***-****
Contact this candidate