Customer Service Data Entry
Resume:
Wanda G. Jones
***02
**********@*****.***
OBJECTIVE
To become employed with an organization that can utilize my previous
experience and skills as an asset with an opportunity for continued growth.
EXPERIENCE
January 2013- August 2013/contract Aerotek Staffing
Richardson, TX
Utility Transfer Coordinator
> Data entry
> Incoming/outgoing calls
> fax, e-mail, scanning and printing
March 2012- June 2012/contract Medix Staffing
Frisco, TX
Customer Service Rep.
> Data entry
> Incoming/outgoing calls
> Fax, mail, e-mail, scanning and printing,
> Assists with customer resolutions; including missed shipments, price
adjustments and backorders.
September 2011-December 2011/contract Continental Exploration
Richardson, TX
Accounts Payable/Receivable
> Accounts Payable and Receivable
> Data entry
> Invoicing
> Filing
November 2010-February 2011/contract Experian
Allen, TX
Consumer Service Associate II
> Data entry
> Incoming and outgoing calls, fax, e-mail, scanning,
> Identify and investigate dispute issues
> Handle escalated issues
> Educate consumers on dispute management and offer resolution
April 2008-November 2010 St. Jude Medical
Plano, TX
Material Handler
> SAP, ISO certified
> Data entry
> Process orders/returns, shipping and receiving, Fed Ex and UPS
systems
> Inventory
> Customer service
> Marketing
> Certified fork lift operator
July 2007-October 2007 Countrywide Home Loans
Plano, TX
Customer Service Representative
> Customer Service
> AS400 systems
> Answer calls in fast paced environment
> Data entry, fax, e-mail, scanning
> Processed payments, Accounts Receivables
April 1996-March 2006 Celestica Communications
Little Rock, AR
Customer Service Rep
> SAP, ISO certified
> Data entry
> Customers service
> Billing
> Scheduled transporting of product (flight & ground)
> Managed inventory
> Shipping and receiving
> Certified fork-lift operator
SKILLS
> Team Player
> Several years experience in Customer Service
> Excellent written and oral communications skills
> Advanced knowledge of MS Office 2007, SAP, OGYS, Oracle, AS400,
Outlook & BAAN
> Typing speed 40 wpm
> Ten key by touch and sight
> Highly organized and dedicated with a positive attitude
> Quick learner, self motivated
> Shipping & Receiving, knowledge of UPS and FED EX systems,
inventory control
EDUCATION
July 2012 - Present Texas Center for Massage Therapy
Richardson, TX
> Massage Therapy 815.50 course hours, including 119 clinical
internship
Collin College
Plano, TX
Wynne High School
Wynne, AR
CERTIFICATIONS
> CPR Certified
> SAP, ISO Certified
> Fork lift operator certified
References upon Request
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