Customer Service Account Executive

Thomas Eagan

*** ******** *****

Mohegan Lake, NY 10547

914-***-****

ab9vyt@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

. Takes service calls/incidents, drives resolution/escalation and

utilizes all tools available to resolve Customer problems at first

contact.

. Provides quality ticket documentation and excellent customer service

along with logging customer inquiries into the corporate ticket tool

and escalates to IT Personnel as needed basis.

. Demonstrates ability to adjust Priorities based on changing

situations.

. Able to handle several projects at once and can shift Priorities

based on business needs.

. Follow up on all ticket resolution in a timely manner

. Applies knowledge of Company Policies and standard practices to

resolve problems.

. Provide Help Desk support to onsite and remote users

. Possess great customer service skills along great customer

interaction.

WORK EXPERIENCE:

Computer Support- Help Desk-Customer Service 11/2010 -

01/2013

Astral Computing Inc. - Ossining, NY

. First point of contact for all support calls

. Identify, troubleshoot, and analyze client computer issues to determine

appropriate course of action

. Answer questions or resolve computer problems for clients in person, over

the phone or through remote control software

. Remote and onsite support, maintain Local Area Networks

. Installation of new computers and peripherals along with upgrades and

repairs, anti-virus setup and virus removal

. Proficient with the following: MS Office, Browsers (IE, Google Chrome,

Mozilla Firefox), OS (Windows 7, XP, Vista), Adobe, Anti-Virus software,

Backups, Registry, Remote Control Software

Account Executive-Computer Operations 01/2004

- 10/2010

Public Place Marketing - Port Chester, NY

. Maintained Computers for a small business network

. Handled direct mail and e-mail list plans for major publishers

. Mailing list recommendations, list orders, order fulfillment and mailing

results

Computer Operations-Customer Support 04/1980 -

01/2004

Walter Karl/Info USA - Pearl River, NY

. Helpdesk Technician - Network support PC troubleshooting Network

backups E-mail administration

Network Printing

Contact this candidate