Customer Service Account Executive
Resume:
Thomas Eagan
Mohegan Lake, NY 10547
***********@***.***
SUMMARY OF QUALIFICATIONS:
. Takes service calls/incidents, drives resolution/escalation and
utilizes all tools available to resolve Customer problems at first
contact.
. Provides quality ticket documentation and excellent customer service
along with logging customer inquiries into the corporate ticket tool
and escalates to IT Personnel as needed basis.
. Demonstrates ability to adjust Priorities based on changing
situations.
. Able to handle several projects at once and can shift Priorities
based on business needs.
. Follow up on all ticket resolution in a timely manner
. Applies knowledge of Company Policies and standard practices to
resolve problems.
. Provide Help Desk support to onsite and remote users
. Possess great customer service skills along great customer
interaction.
WORK EXPERIENCE:
Computer Support- Help Desk-Customer Service 11/2010 -
01/2013
Astral Computing Inc. - Ossining, NY
. First point of contact for all support calls
. Identify, troubleshoot, and analyze client computer issues to determine
appropriate course of action
. Answer questions or resolve computer problems for clients in person, over
the phone or through remote control software
. Remote and onsite support, maintain Local Area Networks
. Installation of new computers and peripherals along with upgrades and
repairs, anti-virus setup and virus removal
. Proficient with the following: MS Office, Browsers (IE, Google Chrome,
Mozilla Firefox), OS (Windows 7, XP, Vista), Adobe, Anti-Virus software,
Backups, Registry, Remote Control Software
Account Executive-Computer Operations 01/2004
- 10/2010
Public Place Marketing - Port Chester, NY
. Maintained Computers for a small business network
. Handled direct mail and e-mail list plans for major publishers
. Mailing list recommendations, list orders, order fulfillment and mailing
results
Computer Operations-Customer Support 04/1980 -
01/2004
Walter Karl/Info USA - Pearl River, NY
. Helpdesk Technician - Network support PC troubleshooting Network
backups E-mail administration
Network Printing
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