Manager Customer Service

Daniel Markus

**** ******* ** **** 647-***-****

Toronto, Ontario 416-***-****

M4E 2E1

D **.***@*******.***

WORK EXPERIENCE

D.S.R. I NSTAL LATIONS Sept 2007 to Oct

2008

Installed ki tchen and bathroom cabinetry in residential subdivisions.

• Read and in terpret layouts and drawings for installation specifications.

• Measure and mark out installation.

• Install cabinetry and counter-tops as per the layout.

• Ability to safely operate power and hand tools utilized during the

i nstallation.

• L iaised directly with Installations Manager and site Superintendent in

regards to any issues with the layout and installation.

National Bank of Canada Sept 2006 to Sept 2007

Mortgage Development Manager

Managed a ter ri tory, while creating a lead generating network to increase the

B ank’s profile and mortgage business.

•

Raywal Ki tchens L imited Nov 2004 to Sept 2006

Field Service Technician

Handled and resolved builder and homeowner concerns and complaints in regards

to newly installed ki tchens and bathrooms. Follow up within a t imely manner to

ensure satisfaction with our product.

• Responded to service calls from homeowners and builder representative to

rectify any problems or concerns with our product.

• Ordered and installed new parts or products, when necessary.

• L iaised directly with sales department for information on installations.

• Followed up with Field Service Manager with updates on service/installation

issues that customers brought forth.

• Kept a service vehicle and required tools and supplies at par stock.

• Prepared daily and weekly service logs to substantiate work done in the field.

• Worked autonomously in the field with lit tle or no direct supervision.

Jack Astor’s Bar and Grill Jan 1996 to Present

Head Bartender

• Provided superior customer service on an ongoing basis in an extremely fast

paced restaurant.

• Responsible for stock ordering and inventories on a weekly basis.

• Conducted t raining seminars for new employees.

• Involved in monthly meetings in regards to promotions that would increase

sales for the upcoming sales periods.

• Reported directly to the Beverage Manager and General Manager.

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