Software Office

Steve Jean Simon

** ******* ***, *******, ** ****9

Telephone: 203-***-****

**************@*****.***

Skills:

. Microsoft Office User Specialist (MOUS) Certified.

. software expertise in Microsoft Excel, PowerPoint, Outlook, Word, and

others

. Configuration of Printer.

. Proficient in using a multi-line telephone.

. Filing maintenance and organization

Work experience:

Youth Works/Gulick, Bridgeport, CT October 2011 - February 2012

. Designed 52 Booklets monthly for training purposes

. Produced an average of a 100 copies per day of student work

information for

State and office use

. Ordered supplies for office use which includes tape, pens, label maker

paper,

wireless mice, headphones, etc

. Arrange filling system for incoming and current students

. Prepared reading materials for presentations to employers, prospected

student,

and career workshops

Carolee IT Support Specialist, Stamford, CT

August 2010 - June 2011

. Responded to an average of 50 requests a week for technical assistance

in person,

via phone, or electronically

. Supported and Advised a combined average of 200 external and internal

users

on appropriate action in regards to technical hardware and software

issues

. Diagnosed and resolved technical hardware and software issues for Pc's

such as

HP Compaq Evo D500, HP Compaq 8000 Elite Convertible Minitower, and

HP Pavilion Elite h8-1020

. Diagnosed and resolved technical hardware and software issues for

laptops such

as Latitude D500 dell, HP Compaq Presario S700, and HP nc6400

. Upgraded Ram, replaced hard drives, installed Ethernet cards,

installed graphic

cards, and replaced power supply

. Log all help desk interactions via SysAid Ticketing system and set up

new users

. Escalated issues to appropriate resource for situations requiring

urgent attention

. Took inventory of all IT department supplies and ordered computer

supplies

such as hard drives, sata and i.d.e cables, flash drives, Monitors,

keyboards, etc

Light House Program, Bridgeport, CT July 2009 - August 2010

Teachers Assistant

. Helped children with their daily assignments

. Maintained an attendance log for each date and corresponded with

parents

. Assisted during outings/field trips

City of Bridgeport - Health Department Lead Program, Bridgeport, CT

August 2009 - July 2009

Paid Internship

. Arranged and sorted case files

. Responsible for answering and logging telephone calls and messages

. Distributed informational packages to local

EDUCATION

Norwalk Community College, Bridgeport, CT

January 2013 - May 2013

. Associates of Science, Communications

. Anticipation date of graduation is Spring 2014

BAYM, Bridgeport, CT

June 2009 - October 2009

. Microsoft Office User Specialist (MOUS)

V

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