Project Manager Customer Service
Resume:
DOROTHY VALENTINE-SAVINDA
** ****** ***** **** • Simpsonville, SC 29681 • Phone: 864-***-****
QUALIFICATIONS SUMMARY
Competent and reliable professional, committed to top quality work
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Enthusiastic, dependable, self-motivated
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Versatile and multi-skilled person
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Proven ability to identify, analyze, and solve problems
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Work well under pressure to meet deadlines
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PROFESSIONAL PROFILE
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Results-oriented MBA-level professional with significant and progressive information
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security experience.
• Exceptional problem solver and decision maker with diverse experience in finance,
budgeting, database management, and all aspects of office operation, as well as
expertise in Microsoft Office, security software, and information systems.
• Strong business and computer background combined with excellent organizational and
communication skills.
• Enthusiastic communicator with proven analytical skills in developing detailed reports.
• Competent multi-task-oriented, adheres to proper security policies and procedures.
• Familiarity with a wide range of applications and platforms, including Host Mainframe,
Citrix, Active Directory, AD Management, Exchange Management Console, ServiceNow,
Soarian Desktop, MS Excel, MS Word, and MS Office.
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AREAS OF EXPERTISE
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Data Security Management Information Security Lawson eNET
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Lawson Management System Microsoft Office Problem Solver
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PROFESSIONAL EXPERIENCE
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IS Data Security Analyst, Greenville Health System, Greenville, SC, Feb. 2000 to
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present
• Administer and manage access control and user profiles on the network, mainframe,
and other client server operating systems/environments.
Handle incidents and requests using the task record system within the ServiceNow
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platform.
• Support end users with access needs and passwords problems, provide prompt
customer service, and safeguard confidentiality of information.
Maintain security systems regarding terminated users and organizational changes.
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Monitor security systems, identify potential security violations, and escalate for
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assistance when necessary.
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D. Valentine-Savinda page two
Y2K Project Coordinator, Greenville Health System, Greenville, SC, July 1998 to
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Feb. 2000
• Helped Y2K Project Manager in strategic planning, monitoring and directing various
short and long-term projects.
Prepared and developed budget for the unit and allocated funds within the budget.
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Implemented policies and procedures for program operations.
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Administrative Assistant, Greenville Health System, Greenville, SC, Dec. 1994 to
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July 1998
Provided standard and advanced secretarial support to the Chief Information Officer.
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Coordinated and prepared data for annual budget.
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Secretary II, Greenville Health System, Greenville, SC, May 1993 to December 1994
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Supported the Director of Nursing and Nurse Managers.
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EDUCATION
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Master of Business Administration, North Greenville University, Tigerville, SC, 2012
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Bachelor of Science in Business Administration, Limestone College, Gaffney, SC, 1990
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OTHER EXPERIENCE
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Poll Manager/Courier, Greenville County Election Commission, Greenville, SC
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Organize precinct for Election Day.
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Manage other poll workers.
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Communicate concerns and issues to the appropriate personnel.
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Tax Professional, H&R Block, Greenville, SC
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Prepared simple and complex tax returns and advised clients.
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D. Valentine-Savinda page two
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COMMUNITY ACTIVITIES
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Big Brothers Big Sisters, Community-based Mentoring
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Church, Member of Steward Board, 18 years
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Church, President of Usher Board, 15 years
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Church, Secretary, Five years
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Greenville Health System, Member of STAR Committee
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Greenville Literacy Association, Volunteer Tutor
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Limestone College, Member of President’s Advisory Council, May 2008 to Present
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