Manager Customer Service

EVANGELINE TRYON

**** ********* ***** ****** ***, Texas(H) 972-***-**** (C) 972-***-**** ************@*****.***

Professional Summary General Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Skills

Exceptional interpersonal communication Effective leader Budget development Staff training/development Employee scheduling Consistently meet goals Efficient multi-tasker Project management Conflict resolution Customer service-oriented Organized Deadline-oriented Work History General Manager 12/2006 to 08/2013 Plaza Inn Midland – Midland, TX

Promoting and marketing the hotel.

Partnered successfully with the sales department to keep the hotel at full capacity. Managing budgets and financial plans as well as controlling expenditures Setting and achieving sales and profit targets Recruiting, training and monitoring staff Meeting and greeting customers Dealing with customer complaints and comments Ensuring compliance with licensing laws, health and safety and other statutory regulations Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Education Associate of Arts: Business Current Midland College - Midland, TX