Customer Service Data Entry

Miguel Castro

*** *. ********* ***, ******** Heights, 60139 ~ 630-***-****)

***********@*****.***

EDUCATION

First Student, CDL License Certification, 2010

The Smith System Advanced Driver Training

Complete Safety Performance Standards & Standard Operating Procedures

Training on Six Types of Security Events and Procedures

Injury Prevention Program (IPP)

College of DuPage, Glen Ellyn, IL

In process of completing Associate Degree

University of the Nations, Puerto Rico, 2005-2007

Concentration: Youth Work

WORK EXPERIENCE

Packer, MultiTech Cold Forming, Franklin Park, 08/26/2013- Currently

Working Here

. In the shipping department, filling boxes with materials that need to

be shipped.

. Stacking finished product on wood pallets.

. Loading machines with material that is going to be packed and shipped.

. Covering Wood Pallets with Plastic in order to be shipped out

. I also operate a forklift

Data Entry Specialist, Iron Mountain, Addison, IL, 08/19/2013-

08/23/2013

. Data Entry of Records into computer software

. Close attention to Accuracy and Detail

. Maintaining a typing speed of 45-50 words per minute

. Scanning folders and organizing folders once completed

. Organizing boxes on wood pallets once completed with projects

. Filling out paperwork to verify accuracy of quantity amount

Janitor, R.R. Dunelley, Warrenville, IL, 06/2013-08/2013

. Take out garbage on whole floor

. Clean breakrooms and bathrooms

. Sweep and Mop breakrooms and bathrooms

. Remove Dust and vacuum whole floor

Taxi Driver, Universal Taxi, Addison, IL, 9/2012-10/2012

. Provide transportation to clients, including those with special needs.

. Complete related paper work in order to ensure efficiency and clarity

Bus Driver, First Student, Glen Ellyn, IL, 3/2010-10/2011

. Provide transportation to students

. Charter different sport teams to their events

. Organized pre and post trip inspections

Teacher Assistant, Safari Child Care, Bensenville, IL, 12/2009-3/2010

. Create lesson plans for different grade levels.

. Maintain a safe environment for children of all ages.

. Help identify any state or DCFS regulation violations

. Participate in the recruitment process of the company.

. Organize and clean facilities.

. Consult with parents about children's academic and emotional progress.

Live Chat Operator/Phone Specialist, Health Contact Partners, Wheeling,

IL, 01/2008 - 12/2009

. Assist customers with product related questions.

. Provide first class customer service.

. Create an environment that the customer feels comfortable with.

. Create opportunities to upgrade current services.

. Support my peers by offering constructive criticism.

. Develop a good understanding of the company's products in order to

provide the knowledge needed to sell a product.

. Maintained a strong work ethic that has led me to receive bonus

throughout my experience at the company.

Customer Service Clerk, Walgreens, Northlake, IL, 09/2007-01/2008

. Provided excellent customer service and self-presentation.

. Regularly maintained an account of products.

. Organized the store's products and maintained an aesthetic

environment.

. Worked in photo department taking various orders.

. Consulted clients in our cosmetic department.

Construction Worker/Maintanence Custodian/Teacher, University of the

Nations, Juncos, Puerto Rico, 09/2005-08/2007

. Mentored groups of children, adolescents, and adults throughout the

island.

. Worked in the leadership team for dynamic and modern day camps.

. Assisted in running five-day survival camps.

. Worked on a social investigation that required surveys and community

interaction.

. Actively involved in the organization's recruiting process

. Worked in special construction projects that relate to the improvement

of the school's water system.

. Maintained facilities clean and updated.

Volunteer/Tutor, University of the Nations, Medellin, Columbia, 01/2006

. Coordinated and conducted day camps.

. Mentored groups of children and adolescents.

PROFESSIONAL SKILLS AND INTERESTS

. Proficient in Microsoft Office, including Word and PowerPoint.

. Fluent in oral and written Spanish.

. CDL Training and completion

Contact this candidate