Customer Service Manager

L. Ashley Lynch

P.O. Box **. Pequea, PA, ***** 717-***-**** **********@*****.***

Objective

Seeking a full time position in a dynamic and fast-paced organization; where I can apply my background and skills toward

the growth of the company.

Skills

Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express, Wordpress

Strong communication skills, both written and verbal, Extremely organized, Data management, Outstanding

interpersonal skills and phone etiquette, Goal-oriented and ability to handle multiple tasks, Possess strong analytical

skills and performs tasks in given time.

Intermediate Proficiency levels in Spanish and Latin

(Including an honors writing course in Barcelona, Spain, December- January 2010)

Education

The Pennsylvania State University – University Park, PA

Bachelor of Arts in Communication Arts & Sciences May 2012

Experience

Internship

City of Lancaster; Mayor’s Office of Special Events, (May-

August 2011)

• Social Media management, blogging, Event coordination and Public Relations

Professional Experience

Wasabi Japanese Restaurant, Waitress (April- Present)

(April 2007– March 2010) (May - August 2011)

Customer Service, Seating placement, Restaurant Management, interviewing, & training of new employees

Prudential Homesale Services; Susan Patton Team, Team Manager (June - November 2012)

• Direct client contact and care

• Office systems administration and improvement

• Database maintenance and improvement

• Manage transaction details, create and edit contracts, interface with Transaction Coordinator

• Create and maintain website content

• Create and schedule events, coordinate meetings

• Create graphic design layouts and edit photos

• Create marketing materials and execute initiatives

• Create and analyze market statistics

• Manage multiple websites and all the marketing activity

• Manage listings, including entering data on MLS, upload disclosures, upload photos, etc.

• Process faxes, copies, scans, emails, and postal mail

Donatelli Modeling and Casting Agency, Promotional representative (June 2009– August 2010)

Brand representation, Event coordination and Event Management

Jos. A Bank Clothiers, Sales Associate (May- August 2010)

Customer Service, Fittings and Wardrobe coordination

Related Projects

Creating web pages using CSS and XHTML coding, launched a social influence campaign to promote reusable

beverage containers on Campus, formulated a health continuing education program about communicating the

importance of whole grains, and composed a Formal memo of Newt Gingrich's campaign website and use of new

media tactics and recommendations.

Activities

Lancaster Young Professionals- Member (May 2012-present)

Operation Scarlet member- Event Volunteer (2009-present)

Penn State Blue and White Society- Aided Homecoming & THON operations (2009-2012)

Penn State IFC/Pan-Hellenic Dance Marathon, THON,

Rules and Regulations committee, Memory Chair (2010-2011)

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