Project Manager Customer Service
Resume:
JAMES M. MAHONEY
**** ******* ***, ***** *******, GA 30350
Phone: 404-***-**** . Email: **************@*****.***
A successful Director of Consulting, Project Manager and a previous leader
of large organizational units. Senior Leadership positions have been held
in Operations, Engineering, IT, Marketing, International Business
Development and Joint Venture Start Ups. There is a proven track record
that demonstrate great results by unify teams through the use of excellent
communication, problem solving skills and technology deployments.
. Business analytics, process analysis and optimization
. Software development and IT operations management
. SAP, GIS and telecommunication Billing and CRM application
implementations
. Program and project management (technical and organizational change
management)
1 PROFESSIONAL EXPERIENCE
JIM MAHONEY Consulting - Atlanta, Georgia 2003 - Present
Director of Business Consulting
Business Consultant who helps clients make effective and long lasting
improvements to their company's bottom line performance through problem
analysis, process improvements, enablement of people, effective use of
technology and successful project implementations. Clients have been
Amdocs, Convergys, InComm, Cox Communications, Cingular Wireless, AT&T
Wireless and Bright Byte.
. Part of a senior management project consulting team that enable the
launch of a new pre-paid wireless company for a major US
telecommunication carrier in 2013.
. Led an international software development team with resources in Russia,
Israel, France and the US in the creation of a portal of portals for
corporate management of mobile communications devices.
. Led an international team providing Managed Services for the client on an
analytical business application (ClickFox). Additionally, directed a
business analytics team of 10 which rapidly identified projects which had
$ 12 M potential operational cost savings for the client.
. Led simultaneously, 10 IT Infrastructure projects for a financial
services client. The projects ranged from server replacements,
deployment of new product platforms, IP switch upgrades and an IP IVR
proof of concept.
. Led a 4 month software development project which created a new Prepaid
Gift Card Application for a leading US based company. Took over an
existing, failing project and immediately redirected the team's efforts
to ultimately deliver the new application to the market.
. Led a 3 year, $20 M engineering project for a major US cable company.
Directed 2 overseas drafting vendor teams in the re-drafting of the
client's Outside Plant maps from multiple CAD applications into a
centralized Geographical Information System (GIS). 12 regional markets
were converted to the new application on time and within the original
budget.
. Led a 1 year software development project to prepare and transfer
customer billing data from the telecommunications client's existing
billing application to an Amdocs application. The new extraction and
conversion software was completed within scope and successfully moved
millions of customer data records with no errors or loss of information.
. Led an 8 month data conversion project where employee sales data was
moved from a bespoke commissions application to a solution by Callidus.
The project was completed on time, within budget and with no data or
compensation errors.
. Directed an enterprise architecture team to support the merger of
Cingular and AT&T wireless. The team accessed both companies' network
engineering processes and systems (OSS/BSS) and made recommendations on
how to rapidly integrate the applications and organizations post-Merger.
VODAFONE International - Warsaw, Poland 1996 - 2003
Deputy Chief Information Officer 1998 - 2003
Directed a division team composed of over 450 employees with a budget of
$50 million.
. Led the turnaround effort for a failing SAP implementation project; all
delivery schedules were met, overall costs were reduced by 90% and the
work was done by a project team that was 50% smaller.
. Increased the division's productivity dramatically, allowing the
headcount to remain flat for 3 years even as the business grew by 50% per
year.
Director of Program Management 1996 - 1998
Directed program management teams on all business launch readiness
activities for a mobile telephone start up Company, in Poland within 6
months of company formation.
. Redesigned and directed new product development process for the company
resulting in 20% faster product roll out and significantly fewer customer
complaints.
. In charge of coordinating all program activities to launch an $800
million joint venture company in Poland resulting a commercial service
launch that was 1 month ahead of schedule.
AIRTOUCH International (now Vodafone) - Walnut Creek, CA 1994 - 1996
Director Program Management and Communication Resources
Directed departments that prepared responses to Government Tenders for new
radio frequency in other countries.
. Directed multiple project teams responding to 7 countries' tenders for
radio spectrum with license wins in Spain, India, and Poland.
. Designed project management approaches and software tools to help
coordinate all program activities to quickly start a new JV companies in
The Netherlands, Spain, South Korea, Poland, and Austria.
PACIFIC BELL (now AT&T) - Multiple locations
1979 - 1994
Director / Manager
Multiple leadership positions in Operations, Marketing and Customer Service
throughout California.
BANK OF AMERICA - Chula Vista, CA 1978 - 1979
1 Assistant Operations Manager
SEA WORLD - San Diego, CA 1972 - 1978
2 Food and Beverage Supervisor
2 EDUCATION
MBA - International Institute for Management Development (IMD), Lausanne,
Switzerland
B.S., Business Management with Honors - San Diego State University, San
Diego, CA
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