Customer Service High School

Alycia K. Webb

***

Briarcliff Drive

Greenville, SC 29607

Phone:

[864]346-4503

Customer Care Specialist

More than 7 years of providing of outstanding customer service, excellent

written and oral communication and accurately navigating through

complex applications.

Education

Greenville Senior High- Greenville, SC

High School Diploma

August 2001-June 2005

Professional Experience

Debt Recovery Specialist

Capital Management Services Greenville, SC August 2007-Present

• Negotiate with debtors and attorneys to resolve outstanding debt.

• In-depth understanding of state and federal regulations governing

collection practices.

• Ability to multitask and work under pressure while maintaining excellent

customer service.

• Evaluate customers financial situation and arrange suitable terms for

repayment.

• Effectively use an auto-dial or a direct dial system to initiate customer

contact

Preferred Customer Care Specialist

Tele-Tech Greenville, SC July 2005-June 2007

• Provided world class customer service at a call center for UPS.

• Ability to accurately track the status of customers package progress.

• Assist customers in arranging and scheduling on call and one time

pickups.

• Properly ordered shipping supplies and determined shipping rates and

transit times.

• Ability to handle damage inquires and file damage reports.

• Appropriately assist customers in resolving billing inquires.

• Ability to assist preferred customers on a first name basis with all of

their shipping needs.

Grocery Clerk

Publix Supermarket Greenville, SC April 2003-June 2005

• Provided full attention to customers by greeting and assisting them in a

friendly manner.

• Ability to work face to face with customers to provide quality customer

service.

• Accurately Computed daily cash receipts.

• Maintained a clean and safe working environment.

• Ability to work in an aggressive customer relations environment.

• Offered Customers additional products and services

Software Proficiency

Microsoft Word, Excel, PowerPoint • As-400 Systems and Windows

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