Customer Service High School

Riakas Richardson

**** ******* **.,

Sumter, South Carolina 29153 Home: 803-

***-**** - ****: 803-***-**** :

****************@*****.***

Career Overview

Talented Computer Technician with solid background in Information

Technology. Work well alone and as part of a team. Effective communicator

with strong technical documentation skills. Responsible Network Technician

with comprehensive experience scheduling conversions and cutover. Extensive

experience monitoring, tracking, and evaluating global IT infrastructure

incidents. IT specialist with more than 3 years experience with data

communications. System analyst with over 2 years specialization in object

oriented analysis and design. Web Development professional with extensive

experience utilizing wide range of software development tools.

Qualifications

? Database design ? Local remoter systems support

? Programming and design skills ? System backups

? Excellent problem-solving abilities ? Proficiency in TCP/IP protocols

? Strong analytical skills ? Excel in [technical abilities]

? Hands-on and proactive ? Web/Print media

? Internet/Intranet development ? Data backup/retrieval

? Windows and Linux ? Desktop Publishing Software: Adobe

Distiller,

? Comfortable with change Adobe FrameMaker, Adobe InDesign,

? Website/portal monitoring QuarkXpress

? Knowledge of web technologies, ? Web creation/development software

protocols and

tools ? Various computer systems

? Data privacy applications ? Network

improvements/repairs/upgrades

? Programming codes ? Network penetration testing

? Computer applications ? Remote access technology

? Graphic design programs ? GUI and tools

? Database servers ? Command of PHP, Javascript, CSS,

HTML

? System upgrades ? SUN Administration

? UNIX environment

? Troubleshooting XP, Outlook and VPN

? Solid knowledge of HTML, Java

Script, DHTML

? Knowledge of programming languages

? Java/C/C++

? Website maintenance

Technical Skills

Skills Experience Total Years Last Used

Adobe Illustrator, InDesign, Intermediate 4 2012

Dreamweaver,

Flash

Windows, Unix, Linux, Mac OSX, Proficient 6 2012

VMWare

Computer Languages: VB.NET, Proficient 4 2012

JAVA, C,

C++, SQL

Accomplishments

I have completed programming courses throughout high school and college and

received certificates of completion for these courses. I have interned with

Sumter Schools District No.17' s Network Administrator, Kolongi Rogers for

2 years. I am currently enrolled at Central Carolina Technical College for

an Associates of Applied Science in Computer Technology and I am on my last

year of school. I will receive my certificates summer of 2013 (A+,

Network+, Security+, Server+, Linux+). I also work as a technician at my

current job at the Shaw A.F.B Exchange fixing and repairing electronics

that are broken or need troubleshooting. I have also completed these jobs

are as followed:

Testing

? Coordinated data analysis and provided recommendations based on test

results.

Statistical Analysis

. Performed data collection and statistical analysis that resulted in

sound recommendations that were adopted by department.

Quality Control

. Saved 8% on supply costs by working closely with suppliers to ensure

components met department quality standards.

Document Control

. Served as document control specialist to design micro precision

apertures, sheet metal enclosures, membrane switches and cabling, while

following proper standards.

Customer Service

. Investigated customer or public complaints to ensure problem resolution

and customer satisfaction.

Work Experience

Laborer

August 2010 to Current

Army & Air force Exchange Services - Shaw A.F.B., South Carolina

Sells a variety of merchandise to customers using salesmanship and

courtesy. May operate cash register or other sales related equipment;

balances daily financial transactions. Practices loss prevention procedures

and performs other related retail duties as required such as repairing

electronics that are returned and broken that my need specific

troubleshooting tasks like Desktops, Laptops, iPods, iPads, Gaming systems,

and etc.

Computer Technician

August 2008 to July 2010

Sumter School District #17 - Sumter, South Carolina

1) Diagnose hardware and software problems, and replace defective

components.

2) Perform data backups and disaster recovery operations.

3) Maintain and administer computer networks and related computing

environments, including computer hardware, systems software,

applications software, and all configurations.

4) Plan, coordinate, and implement network security measures in order to

protect data, software, and hardware.

5) Operate master consoles in order to monitor the performance of

computer systems and networks, and to coordinate computer network

access and use.

6) Perform routine network startup and shutdown procedures, and maintain

control records.

Customer Service Lead

March 2006 to April 2010

Piggly Wiggly #88 - Sumter, South Carolina

Taking proper care of the customers. Maintaining the Front End of the

store. Managing over Cashiers and Courtesy Clerks. Handling SC Education

Lottery and Manager Overrides. Cashing payroll checks, handling loans and

cash pickups. Operating Western Unions, Checkout customers, returns,

refunds, and price adjustments. Closing the customer service desk down at

night. Counting up Lottery tickets and Sales. Shutting down Western Union

Machine, check sales, working on computers, using other automated office

technology, etc.

Education and Training

Central Carolina Technical College 2013

Sumter, South Carolina, United States of America

Computer Technology (Network Systems)

Associate of Science

The Computer Technology Associate Degree in Applied Science program

provides students with the opportunity to learn the necessary skills to use

state-of-the-art computer systems to solve business and information systems

related problems. The program focuses on problem solving and decision-

making using microcomputers and associated technology. The curriculum

includes advanced courses in the areas of programming, web development, and

networking. These advanced courses allow students to choose a specific

career path in the Information systems field.

Sumter High School 2010

Sumter, South Carolina, United States of America

Information Technology/ Computer Programming

High School Diploma

My Keyboarding speed is 60 words a minute, I am proficient in operating

Microsoft Office, Macromedia Dreamweaver, Visual Basic.NET, JAVA, Automated

Accounting, HTML, FrontPage, Oracle Programming, COBOL, and Turbo C++. I

have been trained to communicate in Latin, Chinese, and some Spanish. I

have been elected into the National Society of High School Scholars. I have

received an award in Middle School for Most Well-Mannered student.

Contact this candidate