Customer Service Manager
Resume:
Davida R. Franklin-Carmouche
Katy, Texas 77449
*********@*****.***
Employment Objective:
To enhance my professional skills in a dynamic and fast paced workplace.
Skills Summary:
Proficient in the use of Microsoft Office, Internet, Microsoft Outlook
Strong customer service background
Data entry speed 11,000 KPH
Friendly and open minded; committed to customer satisfaction
Education:
Franklin Sr. High, Franklin, LA. -(1991-1995)
Southern University, Baton Rouge, LA.-(1995-1996)
University of Louisiana at Lafayette, Lafayette, LA.-(1996-1998)
Remington College, Lafayette, LA.-(1999-2001)Associate Degree in Business Technology
Experience:
St. Mary Community Action Agency/Head Start, Franklin, LA. ~Clerical/Client Intake Clerk (10/2012-06/2013)
Duties included but were not limited to filing, preparing board meeting agendas, answering multi phone lines,
signing in clients, interviewed clients to gather all the information required to document and advise about services
needed.
Cypress Bayou Casino, Charenton, LA.~Table Games Dealer(08/2010-05/2012)
Table Games experience in Blackjack, Pitch Blackjack, Three Card Poker, Roulette, Four Card Poker, Texas
Hold’em Bonus Poker, Mississippi Stud & Flop Poker. Duties include greeting customers, handling cheques,
dealing games as assigned & providing a high level of entertainment to the guests.
Amelia Belle Casino, Amelia, LA.~ Table Games Dealer (07/2007-08/2010)
Table games experience in Blackjack (Royal Match 21), Three Card Poker, Roulette & Texas Hold’em Bonus
Poker. Duties include greeting customers, handling cheques, etc., providing a high level of entertainment.
Jackson Hewitt Tax Service, Franklin,LA.-Tax Preparer(01/03-05/2006)
Prepared tax returns, advised customers of tax laws & various products available.
St. Mary Community Action Agency/Head Start, Franklin, LA.-Site Manager Assistant (11/2002-01/2008)
Duties include but were not limited to preparing teachers curriculum, monthly calendars, keeping students
attendance report and all other duties assigned by site manager.
References:
Andrea Broussard
108 Barrone Street
Baldwin, LA. 70514
Shaquana Thomas
603 Sycamore Street
Franklin, LA. 70538
Radaiah Ramagos-Dillon
5396 Stillwater Dr.
New Orleans, LA. 70128
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