Engineer Sales

THOMAS A. SWENSON

Phone: 206-***-**** E-Mail:*******@*****.***

LinkedIn: www.linkedin.com/in/thomasaswenson

IT Support Technician

Over 15 years combined computer experience, strong troubleshooting and repair skills, including hardware (server, laptops, and printers), software and networking. Other experience includes system design and integration. I can work independently and with others, good management and communication skills along with working on multiple projects simultaneously.

Technical Experience

System Hardware: Dell Servers and Workstations, HP/Compaq Servers and Workstations, Apple desktops, laptops, iPods and iPhones, Hubs, Switches, Firewalls, Routers, Wireless Routers, DSL Modems, Barracuda Spam Firewalls, Scanners, Printers, Digital Cameras, Digital Video Recorders, PDA's, Smart-phones, Robotic Tape Backup Units, Digital Copy Machines, LCD and Plasma Displays, Touch System Displays, Touch System Controls, AV Projectors, Sound Systems, AV and Sound Distribution Equipment, Network Analyzers.

Software: Windows, Windows Server, Apple OS, Exchange Server, SQL Server, IIS, Apache, Unix, Linux, MS Office, MS Outlook, Open Office, Antivirus, Antispyware, VERITAS Backup Software, Active Directory, Altiris, WinPE, WDS

Networking: DNS, WINS, FTP, MAPI, IMAP, POP, SMTP, TCP/IP, VPN, DSL, VOIP, PXE

Professional Experience

swenTEK Computer Services –Seattle, WA

IT Support Technician 4/1999 - Present

Provide on-site and remote technical support to residential and small to medium business customers.

Troubleshoot and repair various computers hardware and peripherals.

Troubleshoot and repair various software issues.

Systems Administration and IT Consulting.

Maintain billing and accounting records.

Thomas A. Swenson

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Hewlett Packard – Seattle, WA

Field Service Engineer 12/2010 – 10/2012

Installed new Hewlett Packard devices and peripherals.

Analyzed and repaired HP equipment, servers, laptops, desktops, printers. Verified warranty contracts to assure service is authorized under warranty.

Handled customer request to provide the best solutions on time.

Logged and maintained customer and system records in service database.

Hewlett Packard/Microsoft Corp. – Seattle, WA

Lead Imaging/Deployment Technician 9/2009 – 12/2010

Decommissioned end of life servers and various data center equipment.

Deployed new servers and data center equipment.

Located and allocated rack, network, power resources for new deployments.

Maintained service/inventory records, equipment and data center resources.

Managed deployment/decommissioned staff to complete projects on time per SLA.

Apple Computer, Inc.

Telesales/Technical Support Representative 6/2007 – 10/2007

Provided sales consultation on the purchase of Apple products.

Performed retail related tasks, sales and returns, etc.

Provided technical support on iPod hardware and iTunes software.

Maintained and logged sales and service records in Apple’s database.

Microsoft Corp.

IT Support Engineer 6/1996 – 4/1999

Provided IT support to the Microsoft Museum, Archives and Library.

Support ranged from small desktop, printers and peripherals to large enterprise equipment such as servers and storage arrays.

Task included support for AV equipment, light control systems, Plasma displays, touch screens and sound systems.

Certifications

A+ Comptia

Server+ Comptia

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