Customer Service Manager

*** **** ***** #*** *: 949-***-****

Costa Mesa, CA 92626 e: ***********@*****.***

CA Life & Health License # 0G02232

Amber Vasco

Objective To obtain a challenging and responsible position while

utilizing previous experiences to improve and exceed

expectations allowing growth within the company.

Professional May, 2008 - July, 2013 BeaconPath, Inc. Mission Viejo, CA

Experience Client Care Manager

. Completed enrollments, changes and terminations via

various carrier online systems.

. Assisted clients assorted requests ranging from billing

issues, COBRA inquiries, carrier updates as well as

communicating with employees to help claims process and

enrollment issues.

. Administrated COBRA utilizing Conexis and ADP systems

and stayed current with COBRA regulations by way of

seminars and current literature.

March, 2008 - April, 2008 Allstate Insurance Lake Forest, CA

Sales Assistant

. Contacted prospective clients via telephone or email in

attempt to provide them with an auto/home/renter's

insurance quote.

. Assisted agent in visiting businesses for new business

opportunities.

. Mailed out flyers and postcards to current condo owners

in area.

Jan., 2005 - Nov., 2007 Nationwide Lending Irvine, CA

Senior Loan Processor

. Contacted borrowers to obtain conditions needed to fund

the loan in a timely manner. Greatest funding was 76

loans in month, all while processing and funding loans

on a daily basis.

. Managed pipeline of 30+ primarily first mortgage

refinances with knowledge of purchases and second

mortgages in both prime and sub-prime markets.

. My team held 15 loan officers with one junior processor

under my direction to assist with daily duties.

. Awarded Operations Employee of the Quarter for the first

quarter in 2007 and received several customer service

related testimonials.

Aug., 2004 - Jan., 2005 Ditech.com Costa Mesa, CA

Sub-Prime Loan Processor

. Handled several time sensitive and personal documents

for potential and current loan borrowers.

. Processed sub-prime loans and worked with several

different loan officers and a select few loan lenders.

Education California Department of Insurance

Life & Health License: 0G02232

El Camino Community College Inglewood, CA

Some college coursework completed

El Segundo High School El Segundo, CA

High School diploma received; college preparatory courses

Skills Proficient in all Microsoft Office programs with primary focus

in Word, Excel and PowerPoint. Typing approximately 80+

wpm on Qwerty keyboard as well as in 10-key. Excellent

written and verbal communication skills. Ability to work

independently as well as with a team, all the while

showcasing problem solving skills and first-rate customer

service. Familiar with Insurance systems such as Prime,

Group Benefits Manager, CRM, Brokerage Builder, Zywave and

able to quickly learn new systems.

References *Available upon request

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