Manager Sales

Celeste Fitzpatrick

Phone: 201-***-****

** ****** ******

Canaan, CT 06018

***********@*****.***

Qualifications

Experienced manager, sales and customer service representative with

excellent communication and interpersonal skills with ability to achieve

sales goals in person or on the telephone. Experienced in negotiating

difficult situations to achieve customer satisfaction. Organized and

detailed-oriented, with an ability to learn quickly. I am skilled in

training, supervising, and developing employees.

Experience

Select Comfort, Short Hills, NJ 2008-Present

Store Manager

Hired in as a sales associate completed all necessary training to achieve

sleep expert also passed training for management within the company. Along

with taking and passing necessary courses within Select Comfort University

also consistently exceeded sales goals. Formed long term customer

relationships selling the same customers multiple mattresses and

accessories. Responsibilities include inventory control, store appearance

and sales operations. Hired and trained new employees. I have been

delegated tasks in all aspects of retail store operations.

Junior Library Guild, Plain City, OH 2003-2008

Account Manager

Sold schools and public libraries contracts for subscriptions of new

release library hard covers by telephone. Achieved annual sales of

$1,000,000 in new business and renewals, exceeding goals and procuring

1,500 new customers annually. Formed relationships with district

librarians, principals, superintendents, directors of public library

systems, and directors of purchasing to facilitate placement on all bid

lists and state buy boards in order to assure increased revenue through new

sales and renewals. Promoted and sold subscription concept and strengthened

market position at trade shows with 13,000 attendees. Created fundraising

programs for customers who needed financial assistance. Contributed and

edited 3 new catalogs biannually. Trained new employees in sales, plus all

employees in computer program change.

Colorado Pen Company, Inc., West Hartford, CT 1997-2003

Store Manager

Hired, trained and developed store managers and sales associates for 17 new

store openings across the United States; received, displayed, and

maintained inventory control of 10,000+ pieces of merchandise; developed

innovative and creative ideas, including staging store front

displays/themes to increase store traffic. Expanded sales beyond retail by

originating corporate accounts utilizing personalization and promotional

concepts.

Motivated poorly performing stores, including locations that had a negative

cash flow, with training to increase sales so they met or exceeded monthly

goals.

Implemented charitable donations that benefited the community, as well as

developing a work study program of special need high school students. This

resulted in an increased market and sales. Promoted from Assistant Manager

to General Manager and then District Manager through performance and

leadership skills.

Celeste Fitzpatrick page two

Sammy's Fishbox, City Island, NY 1995-1997

Waitress

Assured customer satisfaction in this upscale, full-service, 500-seat

restaurant that serves in excess of one million dinners per year; trained

new employees; served banquets.

Rent-A-Center, Bronx, NY 1993-1995

Assistant Manager

Sold rent-to own furniture, electronics, and appliances at retail store

averaging $10 million in sales per year. Promoted from customer service rep

to account manager to Assistant Manager. Verified customer applications;

collected on past due accounts, including repossession of merchandise; and

represented company in small claims court. Exceeded sales and collections

goals monthly; Calculated storewide quarterly sales projections; and

trained sales and customer service staff.

Pratt & Whitney Aircraft, Middletown, CT 1986-1993

Inspector

Assured quality in all phases of production of commercial and military

airplane engines; responsible for checking critical life characteristics of

engines, which required additional training; mastered all different methods

of inspection, including Fluorescent Penetrate Inspection and X-Ray

Inspection; and evaluated nonconformances.

References available upon request.

Contact this candidate