Engineer Manager

John Strack

P.O Box ******

Carlsbad, CA. *****

719-***-**** *********@***.***

Position: Help Desk / Technology Specialist

Professional Summery: 27 years of computer experience. Microsoft Certified in Windows Operating

Systems including 95, 2000 & XP (desktop), NT, 2000, 2003 (Server). Hardware supported includes Dell, HP,

IBM Desktops and Laptops. HP, Dell Servers. Remote access trouble shooting and repair. Inbound request for

support servicing, hardware warranty servicing, and updates to work completion tracking software (Remedy).

Desktop/Laptop imaging configuration and repair. Use of Fluke for networking troubleshooting including IP

addressing and sub-netting. Active Directory Users and Computer Management.

Work Experience

LAN System Engineer 4 / Site Lead

Nov 26, 2001 – Jan 3, 2012. Wells Fargo Co., Colorado Springs, Colorado

• Team Lead / Site Lead for Enterprise Field Operation Team consisting of 4 Engineers and 3 Analyst.

• Server support for MS Windows 2000 / 2003 / 2008 operating systems to include software releases,

system upgrades (software and hardware) and patches. Citrix administrator - Citrix Metaframe

Presentation Server 4.0. 11 published applications with 200 users.

• Desktop support using all Microsoft operating systems and Dell, HP and IBM computers.

Troubleshoot, repair and upgrade as needed.

• Ensure all Local Area Network (LAN) hardware and software applications meet the needs and

requirements of our business partners. Provide support to 1200 local users and more than 100 remote

users and their equipment.

• Microsoft Active Directory managing all aspects host and users accounts.

• Remedy, trouble ticket and data collection software. And other Wells Fargo developed applications.

• Implementation Manager of 1300 user migration from Windows 2000 to a Windows XP desktop

image.

• Implementation Manager during the closing of two different buildings. Successfully moving 620

users and their equipment to our primary building in Colorado Springs.

• I was the winner of the 2005, 2006, 2008 and 2010 Sales and Service Award (WF Top 2%). I

received Gold Coin awards in 2004, 2005, 2007 and 2009. I have earned several Service Excellence

Awards and Nominations and numerous On the Spot awards.

Network Technician II

May 26, 2001 – Nov 25, 2001 TekSystems, Colorado Springs, CO

• Contracted to Wells Fargo Home Equity Group. Provide desktop support to more than 1200

customers using Microsoft desktop operating systems, Dell, HP, IBM desktop, HP, IBM, Lexmark

Printers.

Senior Network Administrator

October 1997 – May 2001 Air Force Legal Services Agency, Bolling AFB, DC

I was the team lead for our four person system administration team. I was responsible for the server resource

domain and provided back office support, exchange 5.5, tapes backups, and desktop support for 350 users.

John Strack

(Continued)

Certifications:

• Microsoft Certified Professional (MCP) Microsoft Windows Server 2000 / 2003.

• MCP Windows XP Professional.

• Microsoft Certified System Engineer (MCSE) - Windows NT.

Education

Golf Academy of America 2013

Associate of Business Administration (ABA) Golf Complex Management and Operations

Course Work Completed : Golf Related Teaching, Technique, Operations and Management,

Honors : Certified Club Fitter/Builder, Perfect Attendance, GPA : 3.93

Strayer University 2000

Associate in Applied Science (AAS) Computer Networking

Course Work Completed : Computer Networking, Microsoft Operating Systems

Honors : Summa Cum Laude, GPA :

4.0

Community College of the Air Force 1996

Associate of Arts (AA) Information Systems Management

Course Work Completed : Computer Management

Military Service

Computer Operations and Management April 1981 – May 2001

United States Air Force – Retired (Honorably)

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