Customer Service Engineer
Resume:
G C
LEN ORLEY
***** ***** ******* ***, *******, MARYLAND 20854
********@***.***
Network Engineer
Windows System Administrator with 3+ years of successful professional experience, in hardware, implementation and administration of LAN & WAN
technologies and knowledge of Network Operation Systems and protocols, with an excellent knowledge of system trouble shooting. Hardworking
individual with proven technical skill in computer networking technologies including: installation, configuration, maintenance, design and conversion.
CORE COMPETENCIES:
System Engineering
Network Administration
Project/Team Management
Network Security
Help Desk
Technical proficiencies
Platforms:
Windows (8,7,Vista, XP, NT, 2000/2003), Linux
Tools :
C++; Active Directory; Routing(Cisco/MPLS); DNS; DHCP;FTP; VPN; Server Clusters; NLB; IPSec; CA; VMware(servers/workstations);
Outlook Servers (Exchange, PDC); Workstations; Backup and Software; RAID; Disaster Recovery Strategies; Internet Connectivity; Anti
Virus/Anti Spyware; Firewalls; Group policy ;LDAP; Router Configuration.
Education
Associate of Applied Science Prince Georges Community College
September 2005 May 2008
Specialized in Computer Network design, implementation, and security. Studied systematic approaches to problem solving within the
environment of computer hardware and software systems. Developed the practice of clear thinking and logical reasoning while learning to
analyze, design, and utilize program information processing tools, application packages, and software languages.
experience
Configuration Manager/Network Administrator Glocom Inc.
September 2010 – Present
Installing software, upgrading and maintenance of operating systems.
Also responsible for supervision of backup and disaster recovery operations.
Maintenance of servers and 30+ workstations.
Server management and Administration.
Troubleshooting network related problems and maintaining connectivity at all times.
Testing Various Devices inoperability.
Responsible for ISO Certification.
Implemented, designed, and configured LAN\WAN Solutions.
Computer Technician Independent Contractor
September 2006 – 2010
Provided network diagnostic, maintenance, repair and implementation services to a variety of customers.
Setup and network hardware and peripheral devices.
Designed and deployed network security solutions including firewall configuration and local area networks.
Implemented, designed, and configured LAN\WAN
Logistics Specialist Central Delivery Service
November 2005 – March 2009
All aspects of warehouse operations, customer service, and inventory management. Responsible for
monitoring warehouse activities, including, but not limited to, tracking inventory, ensuring the accuracy
of outgoing shipments, routing and dispatching.
Package Handler United Parcel Service
November 1998 – Present
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