Customer Service Technical Support

Briahn Shands

*** ****** ***** ** / ************ / SC /29681/Phone 864-***-****(home)/

864-***-****(cell)

Email: ab9vny@r.postjobfree.com

Objective: Customer Service or Receptionist

Work Experience

Banking Specialist

07/2013-Current

TD Bank, Greenville SC

. Help multitudes of customers with banking needs and provide full

details with billing adjustments and procedures.

. Acknowledge all federal government regulations and identifing an issue

before it occurs.

. Personal Banking with multiple clients to provide the customer with a

unforgettable experience, including location recognition, fraud,

Overdraft services and multiple variations of banking needs at a

telecommunications basis.

Scale Operator/Dispatcher

04/2012-current

Triple M/Fountain Inn, South Carolina

. Numerous freight from around the country is weighted in and out on a

technical scale system.

. Work swing shifts and handle multiple jobs at the same time.

. Notify and Dispatch different drivers with current events and request.

. Face to face interaction with prospective customers and money managing

Customer Service/Technical Support

08/2011-04/2012

Perceptis/ Greenville, South Carolina

. Tier 1 Technical Support

. Inbound/Outbound Telecommunications through specialty specifications.

. Conduct high tech computer knowledge to multiple clients through out

the world and resolve computer complications with probing questions.

File Clerk/ Receptionist

06/2011-August 2011

Find Great People, Century BMW/ Greenville, South Carolina

. Switchboard Operations

. Filing documents with standing policies and procedures

. Conducting all office and client request to fulfill all company

demands.

Billing Agent/Customer Care

09/2005-02/2008

Teletech, Greenville, South Carolina

. Provide full knowledge and documentation for the client to complete a

resolution

. Billing adjustments and one time courtesies are applied with an

evaluation.

. Mathematical and technical reviews with multiple client invoices.

Education

University of South Carolina, Upstate

04/2011-Current

. In Progress: Obtaining BA Degree

. Major: Business Administration

Other Experience

I have more than half a decade work of customer experience. My experience

does not stop at customer care, it also involves dealing with computers,

data entry and basic office care; wpm exceeds 60. Also, I have the ability

to adapt to any work environment. Plus, my character involves being a team

player; I am a quick learner, hard worker, and I will get the job done.

References

References are available upon request.

Contact this candidate