Customer Service Sales

Alexander M. Freeman

*** ********* . ******, ** ***** . Phone 562-***-**** .

***************@*****.***

Summary of Qualifications

A HIGHLY MOTIVATED AND RESULTS-ORIENTED SALES AND SECURITY PROFESSIONAL

WITH STRENGTHS IN BUSINESS DEVELOPMENT, CUSTOMER SERVICE AND RELATIONSHIP

SELLING. ADROIT AND SKILLFUL COMMUNICATOR WITH PROVEN SUCCESS IN BUILDING

MUTUALLY BENEFICIAL BUSINESS RELATIONSHIPS IN A VARIETY OF INDUSTRIES AND

MARKETS. PHYSICALLY AND MENTALLY STRONG WITH A CALM, CLEAR AND FOCUSED

MENTALITY WITH HIGH INTEGRITY STANDARDS. HIGHLY TECHNICAL AND VERY

EXPERIENCED WITH ALL THE MODERN OFFICE COMPUTER SOFTWARE AND EQUIPMENT.

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Core Competencies

. COMMUNICATION . PROJECT COORDINATOR . PROBLEM RESOLUTION

. TEAM BUILDING . STAFF TRAINING & . THREAT ASSESSMENT

SUPERVISION

. MANAGEMENT . STRATEGIC AND TACTICAL . POLICY & PROCEDURE

PLANNING DEVELOPMENT

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Professional Experience

AMERICAN CAPITAL GROUP, INC. IRVINE, CALIFORNIA AUGUST

2012 - PRESENT

Account Manager

American Capital Group specializes in the financing and leasing of

commercial equipment to the medical, retail, corporate, commercial and

technical markets.

Key Points:

. Developed reciprocal, revenue generating relationships with

enterprise companies, business owners and chief decision makers.

. Provided stellar, professional and polished sales support and

customer service.

. Further developed companies existing sales model and conversion

process thereby increasing personal ROI over 400%.

Delta Airlines Los Angeles, California October

2010 - August 2012

Airline Ground Support Agent

Delta is a major American airline operating an extensive domestic and

international network servicing every major continent.

Key Points:

. Worked in a fast paced environment where keeping time schedules were

critical and safety top priority.

. Maintained professional and positive image and assisted travelers in a

friendly and courteous manner.

. Operated in strict adherence to procedures and regulations for

maintenance of ground handling equipment.

HARBOR VIEW LONG BEACH, CALIFORNIA JULY 2009 -

JULY 2010

Counselor

Harbor View is a provider of a variety of outpatient mental health services

including school-based services and therapeutic behavioral services.

Key Points:

. Led psychological educational group for adult substance abusers in

collaboration with social workers.

. Performed nursing care responsibilities with supervision on adult, co-

ed residential substance abuse unit.

. Documented patients' behavior and treatment interactions around

treatment issues and intervened in crisis situations.

Fantasy Castle Signal Hill, California

December 2007- February 2012

Security Officer

Fantasy Castle is an entertainment venue that attracts large crowds daily

and has regular live performances.

Key Points:

. Crowd control and security maintenance in strict accordance with

established regulations and procedures.

. Maintained a safe, orderly and comfortable environment by utilizing

threat assessment, active monitoring and engaging issues before they

escalate.

. Screen patrons for contraband, providing security escort for

employees, inspect site, locks, doors and gates.

Education

LONG BEACH POLY HIGH SCHOOL LONG BEACH, CALIFORNIA

GRADUATED 2003

High School Diploma

Long Beach City College Long Beach, California

Graduated 2005

Associate of Arts Degree - Liberal Arts

University of Arkansas at Pine Bluff Pine Bluff, Arkansas

2005 - 2006

Full Athletic Scholarship - Offensive & Defensive Tackle

Additional Professional Experience

ONTARIO WARRIORS ONTARIO, CALIFORNIA

SPRING 2012

American Indoor Football League Player - Offensive & Defensive Tackle

Close Protection Officer California & Nevada

Various Periods

Providing security escorting, personal protection, threat assessment and

appropriate security response.

Contact this candidate