Customer Service Quality Assurance

Yasmin Camilo-Acebo

Pharmacy Services Representative

East Orange, NJ

***********@*****.*** - 862-***-****

WORK EXPERIENCE

Pharmacy Services Representative

CVS CAREMARK SPECIALTY PHARMACY - Fairfield, NJ - January 2009 to April 2010

Received and resolved issues over the phone and routed appropriately.

* Placed outbound calls to participant and/or Dr's offices.

* Prepared orders and coordinated deliveries.

* Collected and entered insurance and benefit data.

* Assisted with administrative and operations duties as needed.

* Conducted benefit investigations as needed.

Consumer Affairs/ Customer Service

HYDRO INDUSTRIES - Fort Lee, NJ - August 2006 to April 2008

Answered consumer phone calls, emails and letters regarding product information inquiries.

* Handled and documented complaints accurately employing Quality Assurance procedures.

* Handled phone calls in a timely manner while answering consumer questions completely and accurately.

* Handled refund and coupon processing according to department policies and procedure.

* Completed callback and followed up to technical inquiries and complaint handling.

* Performed other duties as assigned.

Front Desk Clerk/Pharmacy Technician

METCARE PHARMACY - Bronx, NY - June 2004 to March 2006

Retrieved, counted and measured drugs,

* Retrieved and filed pharmacy prescriptions in the appropriate files.

* Operated a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance

signature logs and offered/referred questions to Pharmacist

* Assisted the Pharmacist with all third party transactions including the completion of any paperwork.

* Completed Pharmacy paperwork, maintained daily/weekly reports.

ADDITIONAL INFORMATION

SKILLS

MS Office, Excellent Customer Service Skills, Working knowledge of office equipment

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