Customer Service Quality Control

BENJAMIN MARTINEZ

***** ********* **, ********, ** 90605

C: 562-***-**** (Primary) *************@*****.***

Executive Summary

I offer 10 years of exceptional leadership, communication and management skills, a meticulous

professional and team player. Supervised and managed warehouse operations, safety and risk

management, customer service and hazardous materials handling my number one priority. I have a proven

track record with the ability to plan, organize, cut costs and decrease staff turnovers. Fluent in English

and Spanish, and skilled using Windows Microsoft Office programs.

Experience

Metals USA Building Products- Buena Park, CA

07/15/2013 to 08/30/2013 (temporary fill in job)

• Supervising shipping and receiving department; oversaw the daily loading list for 7 employees,

planned and supervised export and import shipments, track shipment for customers.

• Handling of documentation during freight processes for returned merchandise and return to stock,

freight negotiations with shipping lines for customer’s special requirements and pricing needs.

Tharco Container/Boise- Santa Fe Springs, CA

03/15/2005 to 05/30/2013

• Supervising shipping and receiving department; oversaw the daily operation of 24 employees and

ensured productivity targets were met at 100% customer satisfaction.

• Logistics Manager; dispatching 12 drivers and coordinating route and deliveries e nsuring quality

and safe delivery of logistics thought out Southern California and Phoenix, AZ.

• Overseeing stock control; processing orders and maintaining shift allocations and workings of all

warehouse staff. Trained forklift and Order Picker operators on the proper handling procedures,

loading and off-loading of material off flatbed trailer and racks.

• Environmental and quality control; emphasis on workplace safety were my objectives, promoting

health and welfare, and responsible for the security of the building and stock.

Rust Tractor Heavy Equipment, El Paso, TX

8/10/2000 to 02/28/2004

• Shipping and receiving; pulled orders for out of state customers, conducted daily inventories, and

ensured all equipment was fueled and ready to go; highly skilled in the operation and inspecting

of earth moving equipment,

• Core Inspector, checking turbo, cylinder heads and variety of parts for customer credit; very

technical minded individual enthusiastic to employ skills in machinery repair and maintenance

hands on experience in dismantling and reassembling using hand tools and heavy lifting

equipment.

Civilian Education and Training Courses

Belmont High School, Los Angeles, CA

CPR- Adult, AED-Adult and Standard First Aid Training

Supervisor Training Courses

SAP & Citric Training, Kronos time keeping training, proficient in Windows XP, Microsoft Office

applications, Proficient with UPS World ship software and FedEx ship software.

Contact this candidate