Administrative Assistant Customer Service

CASSANDRA N. PHILLIPS

**** ********* ***** ******, ** 27712

Cell: 919-***-**** Home: 919-***-****

Email: **************@*******.***

CAREER FOCUS: ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Summary of Professional Qualifications

Diligent, detailed-oriented Administrative Assistant knowledgeable of all office functions,

with a background in the healthcare field. Excels at multi-taking in a fast-paced

environment, completing projects within a timely manner. Team player with friendly and

outgoing personality. Excellent telephone, customer service, and computer skills with

proficiency in MS Word, Excel, Outlook, and PowerPoint.

P R O F E SS I O N A L E X P E R I E N C E

THE GREER GROUP, INC., Raleigh, NC

Corporate Staffing and Recruiting Partnerships

Enrollment and Eligibility Specialist (2013-Present)

Responsible for ensuring the integrity, the accuracy of consumer enrollment

information, and benefit eligibility for Alliance Behavior Healthcare. Review

consumer enrollment information to ensure the information is sufficient and

accurate. Monitor IPRS and Medicaid system information to assure it compliance

with state requirements for consumer eligibility and enrollment data.

GILEAD SCIENCES, INC., Durham, NC

Biotech pharmaceutical company. Fomerly Triangle Pharmaceuticals, Inc.

Site Services Coordinator (2004-2010)

Managed busy shipping and receiving department. Trained colleagues on Shipping

and Receiving systems. Prepared work orders and bills of lading. Examine contents

against manifest, invoices to verify accuracy of incoming shipments. Conferred

and corresponded with Purchasing Dept. to rectify problems. Packaged and shipped

Dry Ice packages for Virology department. Assigned asset tags to new capital

equipment received. Packed, sealed, labeled and affixed postage to materials for

shipping. Supported 180+ employees. Processed all packages in Smart Track

system. Managed office equipment; placed service calls when necessary. Entered

purchase order information into J.D. Edwards (JDE) accounting software and

coordinated regular backups of the Prodagio Accounts Payable software.

Coordinated recycling initiatives with Shred-It. Maintained setup and maintenance

of vending and coffee machines. Conducted new hire orientation for Facilities

Department. Entered employee information and issued access control badges

through the Galaxy Security Control system. Uploaded employees’ photos onto the

Gilead web page. Performed clerical office tasks such as prepared invoices, reports,

memos, letters, and other documents, Lead small special administrative projects to

support operations. Coordinated and scheduled department functions and events.

Monitored inventory and ensured adequate product and office supply levels.

CASSANDRA N. PHILLIPS

Page 2

Cell: 919-***-**** Email: **************@*******.***

Receptionist (1999-2004) (Triangle Pharmaceuticals, Inc.)

Operated communication systems, such as telephone, switchboard, intercom, two-

way radio. Answered incoming calls, transferred calls and/or took messages as

necessary. Greeted persons entering establishment, determine nature and purpose

of visit, and directed or escorted them to specific destination. Scheduled

Conference Room appointments. Received and sorted mail and deliveries.

Performed general administrative and clerical support. Maintained routine clerical

records and logs.

GRIFFIN PROFESSIONAL STAFFING, INC., Durham, NC

Recuriting Agency.

Receptionist (1998-1999)

Answered incoming calls, transferred calls and/or took messages as necessary.

Greeted persons entering establishment, determine nature and purpose of visit,

and directed or escorted them to specific destination. Scheduled Conference Room

appointments. Received and sorted mail and deliveries. Performed general

administrative and clerical support. Maintained routine clerical records and logs.

E D U C AT I O N & C O M P U T E R S K I L L S

Bachelor of Business Administration –May 2014

NORTH CAROLINA CENTRAL UNIVERSITY, DURHAM, NC

Liberal Arts Coursework – 2 years

DURHAM TECHNICAL COMMUNITY COLLEGE, DURHAM, NC

Computer Skills

Microsoft Office: Word, Excel, PowerPoint, and Outlook

AlphaMCS (Managed Care System) Concur (Travel Expenses), J.D. Edwards (JDE) and

Prodagio (Accounting)

FedEx and UPS Ship Manager, Smart Track and SC Logic (Logistics System), Galaxy

(Security Access)

Contact this candidate