Customer Service Representative

Malorie Truman

*** ***** ***** **

Easley, SC ***42

901-***-****

OBJECTIVE

I am looking for the opportunity to utilize my love of animals in this position. I feel I am qualified

not only to meet the expectations of this position, but to excel in both customer service and in

working with my peers.

QUALIFICATIONS

I am very experienced in customer relations, having worked in customer service related fields

since I was 16. I have always had multiple pets and love all animals. I grew up on a small farm

taking care of animals such as dogs, cats, chickens, goats and rabbits. It was my job growing up

to make sure that the animals were fed, clean, and taken care of. In high school, I volunteered at

the local animal shelter helping walk dogs and play with them. I worked for the Greenville Animal

Shelter for a year and a half. I am very self-motivated and goal-oriented. I have had several years

of experience as a grocery store cashier, in jewelry sales, as a Customer Service Representative

in catering and customer service representative in the cable industry.

EDUCATION

High school diploma

EXPERIENCE

2011-2013 Greenville County Animal Care Services- Intake Customer Service Representative

Answering multi line phones, checking in/out animals, handling money, customer service,

closing/opening, trained as a vet tech handling dangerous animals, heartworm/combo testing,

micro chipping, rabies vaccines, drawing blood, cleaning wounds, cleaning kennels

2010 - 2011 Day of Service Escalation Specialist, Charter Communications

Customer care, taking inbound calls to resolve customer issues and upsell additional services.

2008-2009 Customer Service Rep, Coolbaker's International

Customer service, taking incoming orders over the phone, making outbound customer loyalty

calls, filing and data entry. This involves working with billing systems, as well as frequent use of

Microsoft Office for customer service and sales.

2007-2008 Cashier, Kroger

Customer service, cashier duties, assisted part time as file clerk.

2004-2007 Customer Service Representative, Living Water Christian Bookstore

Customer Service, ordering of products, stocking shelves, cashier duties, assisted with

maintaining and managing store

2004-2007 Customer Service Representative, Dagen’s Jewelry

Customer Service, Special orders, designing of jewelry, assistant to owner with office work,

cashier duties

REFERENCES

Laura Griffin 864-***-****

Andrea Sams 864-***-****

Lauren Bethea 561-***-****

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