Customer Service Manager

Richard E. Jordan II

***** ** ***** ***.

Umatilla, Florida 32784

407-***-**** (cell)

352-***-**** (home)

***********@*****.***

Education:

Ridge Vo-Tech, Winter Haven, FL. August 1997. Truck Driver Training.

Certificate of Completion Awarded

University of Alaska, Anchorage, AK. 1991-1996. Major: Sociology. No

Degree. GPA 2.8

Florida Community College, Jacksonville, FL. 1989-1989. General Ed.. No

degree. GPA 3.50

Western Kentucky, Bowling Green, KY. 1988-1989. Major: Physical Ed.. No

degree. GPA 2.5

Duncan U. Fletcher Senior High School, Neptune Beach, FL. Graduate 1988.

GPA 3.2.

Armed Forces:

United States Air Force. October 1989-April 1997. Honorably discharged.

Rank at discharge: Sergeant. Duties included: Provided security to

foreign and domestic heads of state. Military police area supervisor; Alpha

leader, SWAT force. Conducted accident investigations for base vehicular

accidents. Area supervisor for F-15 airplanes and NORAD. Fire arms and

chemical weapons instructor. Maintained a CDL class A license to drive any

Department of Defense land vehicles. Served 2 deployments to Iraq. Numerous

medals and honors awarded. Deployed to serve for classified duties in Iraq.

United States Air Force. 2004-2005. Inactive reserve.

Work History:

Frito Lay, Orlando, Florida Feb.2013 - current & Dec. 2009 - July 2010 Job

title: OTR Driver. Duties: Deliver Frito Lay merchandise to route

customers, vendors, drop off line hauls in 53 and 57' trailers and pick up

line hauls.

Winn Dixie, Logistics, Orlando, Florida July 2010-Jan 2013 Job title: Road

Driver. Duties: Deliver perishable, frozen, grocery and general merchandise

items to Winn Dixie stores in 53' refer and grocery trailers throughout

Florida as well as pick up back haul loads to maximize profit for company.

Exel, Davenport, Florida. June 2006 - Dec 2009 Job Title: Driver.

Duties performed daily: Driver for 14 wheel - 48' and 53' trailers,

delivery of Ford and Lincoln/Mercury auto parts, served as United Auto

Workers board member for negotiations on company policies, employee

benefits, wages and heard grievance disputes, as well as and conducted

performance evaluations on drivers and dock workers. Created innovative

ways to ensure quality and safety performances of employees and management

team. Ensure all drivers, trucks, and trailers comply with applicable

county, state, Department of Transportation laws and regulations.

Larry Bloomberg and Associates, Valdosta, GA. October 2003-February 2005.

Job Title: General Manager of Marriott/Fairfield Suites, Tallahassee, FL.

Duties performed: As General Manager I was responsible for making all

decisions regarding operation of a multi-million dollar hotel. Those

duties included personnel, managing budgets and profits & losses, all

housekeeping schedules, maintenance, front desk operators, food and

beverage operators, and hotel management. Trained and developed staff in

all areas of customer service and daily hotel operations, and conducted

performance reviews on staff. Produced daily, monthly, quarterly, and

yearly reports on sales goals, budgets, productivity levels, loss

prevention percentages and customer volume for corporate office and board

of directors. Received acknowledgments for highest revenue per occupied

room in the company.

Computer Knowledge:

Microsoft Office Suite, Various Point of Sale Systems, Various truck

routing software programs

References:

Shannon Jordan. Spouse. OCPS - Wolf Lake Middle Teacher/Coach 407-***-****

Cheryl Boyinton. Friend. Administrative Assistant. Exel. 407-***-****

George Roque. Former Supervisor. General Manager. Exel.. 863-***-****

Justin Shelton. Previous Supervisor. Vice President. Larry Blumberg &

Associates. 334-***-****

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