Management Front Desk

Milton Ratcliff

**** **** ***., *****, *** York *0462

Home: 347-***-****

**************@*****.***

RELEVANT SKILLS

Detail-oriented with strong technical skills and the ability to learn concepts quickly

Proficient

in MS Word, MS Excel, Internet Savvy

I nterpersonal Skills

Management Skills

Work Experience

Project Renewal, Inc. (Geffner House) October 2006 to A pril 2012

Front Desk Monitor

New York, N Y

Access control of unlawful entry onto the premises

performed light clerical duties

prepared correspondence, reports and other documents as needed

Documented and informed management of resident’s non-compliance

monitored the premises throughout the day by CCTV and periodic exterior and interior patrols.

U.S. Suites Management October 2007 to A pril 2012

Doorman

New York, N Y

Welcoming guests/customers at the entrance of the door politely

greeting guests/customers with appropriate verbiage and maintaining a high level of

g raciousness and professionalism

monitoring the premises periodically throughout the day and reporting any unusual situations to

Management

Restricting entry to irrelevant people in the hotel premises

Volunteers of America February 2005 to November 2006

Front Desk Monitor

New York, N Y

Assisted EMS and NYPD during crisis situations

Documented and informed management of resident's non- compliance

answering, screening and transferring telephone calls

performed basic clerical duties

Ratcliff's Family Care October 2003 to A pril 2005

Personal Attendant

New York, N Y

Provided emotional support and companionship

GSS Security (Ford Theater of Performing Arts) April 2001 to September 2003

Security Officer

New York, N Y

Oversaw the safety of patrons and performers

Educational Background

Technical Career Institute

Associate of Applied Science: Networking Technology

New York, New York

2013

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