Customer Service Data Entry

Sandra D'Ambrosio

585-***-****

***********@*********.**.***

System Hardware and Software Experience:

. Internet Explorer & Fire Fox, Netscape

. Microsoft Office-- 2003 / 2007

. Active Directory / Snow / HDO / Citrix / Opus

. Remote Desktop / VPN

. Avaya

. FTP

. HTML

. Human Click (Virtual Chat)

. Scanner / Facsimile / Printers / Modems / Desktop / Laptops

Qualifications / Skills:

Typing - 65-70 wpm Software installation & updates

Customer Service Rep. IP / renew / look up

Call Center - Inbound / Outbound Warehousing - Pick n Pack

Help Desk / Desktop Support Virtual Chat Support

VPN Customer Service

Password reset Data Entry

Education:

Bryant & Stratton 2011

Work History:

Rochester City School District 08/19/13 -

Present

> Call Center / Customer Service / Data Entry

. Password resets / Unlock

. Active Directory

. PeopleSoft

. Putty

Ellucian - Sungard

> Call Center / Customer Service 07/18/11 -

7/22/13

. Password resets / Unlock

. Blackboard / Angel / Banner / Gmail / Web Mail / Outlook / Gmail

. Call Center Inbound

. Snow / HDO / Citrix / Active Directory / Opus

. System Maintenance

Starwood Vacation Ownership 08/08 - 04-09

> Administrative Assistant

. Transcribe, input data into spreadsheets & into database

. Manage inventory, order supplies

. Manage calendars, travel, hotel, expense reports, emails

. Set up & install computers, download software & updates

Net Management Services/ Cyber Entertainment Network

08/98 - 06/05

> Customer Service Support

. Virtual Customer Service Agent / Call Center

. Passwords, technical issues w/OS

. Enter new customers into database - Data Entry

. Email customers technical support, reply to emails, and cancel

memberships, issue credits to accounts,

. clear cache, cookies,

. Train customer on how to use and troubleshoot streaming videos issues

. Install / Upgrade software

Private Company Florida Home Based Business

05/94 - 08/98

> Data Entry (out of home)

Moore Business Forms & Systems Division

09/86 - 05/94

> Warehousing, CSR, Desktop Support

. Answer inbound calls regarding inventory.

. Enter incoming / outgoing receipts, debits, credits, bin transfers into

database.

. Picked/Packed outgoing materials

. Problem Solving - computer software/hardware and O/S, scanners.

Eastman Kodak Bldg 642 1984 - 1986

> Data Entry Clerk

. Take orders via inbound

. Enter orders into database

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