Customer Service High School

Lorraine Polanco

Bronx, NY

*.********@*******.*** - 347-***-****

To obtain an entry level position where my education and acquired skills can be utilized

WORK EXPERIENCE

Cashier/Sales Associate

Fashion Express - Bronx, NY - July 2011 to July 2013

Responsibilities

• Process sales accurately and operate cash register

• Maintain awareness of all promotions and advertisements

• Utilize exceptional organizational ability, high attention to detail, and ability to multi-task while providing

customer service

Tutor and Mentor

John Jay Upward Program - New York, NY - September 2010 to June 2011

Responsibilities

• Tutored high school students from lower socioeconomic backgrounds to prepare them for higher education

• Counseled and assisted students to develop post-graduation goals

• Prepared tutoring sessions, review notes and gave feedback and suggestions when appropriate

Accomplishments

Student Career Advisor

• Helped create student ELA after school program for high school students

• Provided study skills instruction

• Integrate hands-on learning and game-based activities to enhance enthusiasm in ELA

Student Clerk

Catholic Charities of New York - New York, NY - September 2009 to August 2010

Responsibilities

• Interfaced with business users to obtain business side requirements

• Maintained a high-level of accuracy and timeliness while managing multiple requests with varying

complexities and due dates

• Proactively update relevant parties on status changes and issues encountered

EDUCATION

Major GPA: 3.4 Current GPA: 3.0 in Nursing

Lehman College - Bronx, NY

2011 to 2015

SKILLS

• Microsoft Word and Excel • Fluent in English,Spanish, and French

ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

Compassionate Care Hospice, Bronx, NY04/13 – Present

Bon Secours Schervier Nursing Home

• Shadow the nurses while checking blood pressure, vital signs of patients

• Visit patients on a weekly basis, read books and accompany

James J. Peters VA Medical Center, Bronx, NY01/12 – Present

Nursing Volunteer (Emergency Room)

• Shadow the nurses while conducting routine examinations for patients

• Gain an understanding of instruments being used for surgeries/procedures as well as medical terminology

Juan Pablo Pina Hospital, San Cristobal, Dominican Republic07/12-08/12

• Took vital signs of patients

• Witnessed natural birth and cesarean section with patients

• Shadowed doctors during daily routine

John Jay College, New York, NY10/2009 – 06/2010

Student Career Advisor

• Helped create student ELA after school program for high school students

• Provided study skills instruction

• Integrate hands-on learning and game-based activities to enhance enthusiasm in ELA

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