Customer Service High School

Location:

Posted:

October 04, 2013

Mario Ortiz

Miami, Florida 33157

*********@*****.***

Education

Miami Dade College, Miami, Florida

Computer Engineering (currently pursuing)

July 2006

South Miami Senior High School, Miami, Florida

High School Diploma

Professional Experience

August, 2009 to September, 2013

Intelligent Hearing Systems, Miami, Florida

Clerk/Technician

Responsibilities include: Troubleshoot/install specific software and repair a wide

variety of computers and other electronic devices . Document all troubleshooting steps

performed and store acquired information on to the company's database. Manufacture

hospital equipments used to test newborn babies with hearing deficiencies.

September, 2007 to April 2009

Encuesta, Inc., Miami, Florida

Clerk/Telemarketing

Responsibilities include: Conduct telephone surveys on a wide variety of topics

ranging from automotives to personal beverage choices. Store public responses to

inquiries in a database for later reporting by IT staff. Assist in training new hires

with proper procedures for conducting surveys and database storage.

Foot Locker, Miami, Florida June, 2006 to November, 2007

Sales Associate/Retail

Responsibilities included: Assist customers with shoe and other retail purchases.

Maintain stock room in functional order.

Summary of Qualifications

• Experienced in customer service.

• Experienced with computer repairs

• Experience in computer skills

• Extremely punctual.

• Thrives on opportunity to assume responsibility.

• Full working knowledge of Word, Excel and Power Point.

• Fluent in English and Spanish.