Customer Service Operator
Resume:
Kiona L. Morgan
New Orleans, LA 70114
504-***-****(cell)
504-***-****(alt.)
504-***-****(home/fax)
************@*****.***
CREDENTIALS
•Eight years’ experienceoperating city transit buses/school buses/shuttle buses/and
straight trucks.
•C.D.L. Licensed w/Passenger, School Bus, and Air Brake Endorsements.
•Clean, flexible, professional driver willing to work changing shifts as needed.
•Exceptional interpersonal skills
•Experienced receptionist, basic computer skills, and customer relations a plus.
Experience
Doeboy Transportation New Orleans, LA
Shuttle / School Bus Operator July 2009 to Present
•Safe operation of the shuttle vehicle.
•Constant contact with the general public.
•Drove bus to transport the passengers over specified routes, destinations and time
schedules.
•Assisted passengers with baggage
•Regulated heating, lighting, and ventilating systems for passenger comfort.
•Collected tickets and cash fares and maintained a record of all fares and/or tickets received
or given.
•Successfully operated the LIFT for elderly and/or handicapped patrons.
•Executed daily pre/post trip inspections and completed all daily documentation.
•Worked extremely flexible shifts including nights, weekends and holidays.
First Student Inc. New Orleans, LA
School Bus Operator July 2008 to April 2009
•Implemented all aspects of bus safety & and school regulations.
•Drove to transport passengers over specified routes to local and distant points according
to time schedule.
•Directly supervised students, maintained orderly conduct guidelines.
•Executed daily pre/post trip inspections and completed daily documentation.
Catholic Charities/ PACE Greater New Orleans New Orleans, LA
Shuttle Bus Driver Dec. 2007 to June 2008
•Safe operation of the shuttle vehicle.
•Assisted elderly (with or without Dementia, Alzheimer's and or Parkinson’s) and
handicapped (physically and/or mentally) clients with loading and unloading the
shuttle bus.
•Successfully operated the LIFT for handicapped clients.
•Transported and accompanied elderly and/or handicapped clients to and from the PACE
Center as well as all doctors’ appointments and recreational outings.
•Assisted PACE staff members with all activities and meal preparation at the PACE Center.
•Followed all time schedules and routes assigned to me.
•Executed daily pre/post trip inspections and completed daily documentation.
Brinks Inc. Metairie, LA
Armored Car Driver/Guard Nov. 2006 to Dec.2007 (previously employed from Dec.
2003 to Nov.2004)
•Implemented the extensive safety and awareness guidelines required by Brinks Inc.
•Drove armored truck to transport money and valuables to designated stops.
•Followed all routed and time schedules allotted for each stop.
•Loaded and carried all bags of cash, coin, and other currency into and from armored truck
at protective service buildings, banks and customer establishments.
•Guarded all monies and valuables assigned to me during receipt and transfer,
demonstrated consistent record of all transactions, issued and received receipts
from customers for verification purposes.
•Conducted safety surveys of all banks and customer locations upon entry and departure of
the vehicle and designated banks, vaults and commercial locations.
•Maintaining a constant awareness of my surroundings to ensure the safety of the
customers, my partners and myself.
•Properly handling, checked and cleaning my firearm regularly and maintaining my State
Firearms License.
•Executed daily pre/post trip inspections and completed daily documentations.
Laidlaw Transportation Services New Orleans, LA
School Bus Operator Aug. 2006 to Dec. 2006
•Implemented all aspects of bus safety & school regulations.
•Drove to transport passengers over specified routes to local and distant points according
to time schedule.
•Directly supervised students, maintained orderly conduct guidelines.
•Executed daily pre/post trip inspections and completed daily documentation.
Regional Transit Authority New Orleans, LA
Transit Bus Operator Nov. 2004 to Sept. 2006
•Safe operation of the Transit Vehicle
•Implemented the extensive public relations training acquired from RTA.
•Constant contact with the general public.
•Drove bus to transport the general public over specified routes and time schedules
•Regulated heating, lighting, and ventilating systems for passenger comfort.
•Collected tickets and cash fares and maintained a record of all fares and/or tickets received
or given.
•Successfully operated the LIFT for elderly and/or handicapped patrons.
•Executed daily pre/post trip inspections and completed all daily documentation.
•Worked extremely flexible shifts including nights, weekends and holidays.
Oschner Hospital Jefferson, LA
Shuttle Bus Operator Jan.2003 to Dec. 2003
•Safe operation of the shuttle vehicle.
•Drove shuttle bus to transport employees and patients from Oschner's main hospital to
satellite clinics and parking facilities.
•Executed daily pre/post trip inspections and completed daily documentation.
Tax Depot Business Services New Orleans, LA.
Receptionist May 1999 to June 2004
•General Clerical duties
•Typing, data entry, filing, answering multi phone lines.
•Customer service and exceptional interpersonal skills.
Education
Transport safe Truck Driving Academy New Orleans, LA
C.D.L. 2003
Louisiana Technical College New Orleans, LA
C.N.A./Practical Nursing 2001
O.P. Walker Senior High School New Orleans, LA
H.S. Diploma 1999
Brinks Inc. Metairie, LA.
Security and Firearms Training 2003
References
Available upon request
Contact this candidate