Manager Management

Jim Lann

Experienced technology professional, CSM, ITIL

*****@***.***

Summary

A successful career of progressively more responsible IT Operations Management. Specific experience in

Service Delivery, data center automation, Authentication systems and large scale application deployments, with

a special focus on open source solution implementations and migrations.

Proven track record of streamlining and implementing processes that meet critical business needs, without

significant impact to end users. Create highly efficient working environments for engineering and project

management resources to meet scheduling and budgetary requirements.

Specialties: Large scale Linux deployments and migrations • Resource scheduling and analytics • Vendor mgmt

• Engineering, project and operations mgmt • Crisis mgmt/problem resolution • Process development and

deployment • Team Building • Effective internal and external partnership building • Practical leadership • CSM

• ITILv3.0 • Cloud Operations • PAAS • SAAS

Experience

Sr. Technical Director at AOL

June 2011 - August 2013 (2 years 3 months)

Sr. Technical Director for Data Storage Services at AOL.

Lead a team of Technical Managers, engineers and support personnel in budgeting, purchasing, developing,

installing and managing the double-digit petabyte data storage solutions platforms at AOL. Includes leading

the development of new storage offerings for large scale deployments as well as provide leadership, support

career advancement, strategic technical and organizational planning and vendor management.

3 recommendations available upon request

Manager -US Systems and Storage Engineering at Nokia

2008 - January 2011 (3 years)

Lead team of engineers, project specialists in automating the deployment of the OS and applications

supporting Nokia Mobile application users globally. Current automation covers more than 5 globally

dispersed datacenters. Negotiated vendor contracts and implemented operational standards around

authentication and datacenter services.

6 recommendations available upon request

Manager, Internet Systems at AJC

August 2004 - 2008 (4 years)

Managed production and development servers and the associated engineering team building and supporting

the application environment forAJC.COM, the web presence of the Atlanta Journal and Constitution.

Reviewed technologies, worked with development teams to streamline deployment of new and upgrade of

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existing web-based applications and negotiated vendor contracts.

Skills & Expertise

IT Management

IT Operations

Process Integration

Storage Management

Strategic Planning

Technology Leadership

Technology Management

Storage

Servers

Service Delivery

Linux

Strategy

System Deployment

Infrastructure

Education

University of Tennessee-Knoxville

1986 - 1990

Masconomet Regional Senior High

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Jim Lann

Experienced technology professional, CSM, ITIL

*****@***.***

9 people have recommended Jim

"Jim is an excellent manager, both on the personnel side and on the technical side. Jim had a clear

understanding of our teams mission and was able to set a clear direction for our teams. He was able to help

me get more out of my people as well as make be a better manager. Jim was able to understand new

technologies and how they applied to our teams goals, all with keeping a budget in check."

Douglas Ray, Sr. Tech Manager/Principal Systems Admin, America Online, reported to Jim at AOL

"I had the extreme pleasure of working with Jim over the past 2 years. During Jim’s tenure at AOL I was one

of his computer hardware and IT service providers. Through a combination of recognizing the right

technology and diligent work ethic Jim was able to implement tier 0 & tier 1 flash storage infrastructures.

These new infrastructure platforms specifically resulted in a datacenter floor space reduction of 6:1. In

addition these platforms generated increased IOP performance meanwhile significantly lowering power and

cooling for his datacenters. Jim is extremely forward looking and knowledgeable when it comes to high

technology and I look forward to continuing to work with him and any organization he manages or works

with."

Jonathan D. Morley, Mid-Atlantic Regional Manager, Violin Memory, was with another company when

working with Jim at AOL

"I have worked directly with Jim Lann for almost two years and as Director of Storage at AOL I have found

him to provide strong leadership and direction for his direct reports as well as business partners. His indepth

knowledge of SAN related technologies combined with his strong industry background make him a pleasure

to work with."

Roy Carter, Sr. Technical Consultant, EMC, was a consultant or contractor to Jim at AOL

"Jim is a very experienced Linux professional and engineering manager. During the 2 years we worked

together, Jim built a team of expert Engineers, created & managed technical project plans and all while

dealing with constant shifts in business priorities. He was more than just a tactical leader, he was able to rise

above the daily activities to propose and implement strategies to improve the deployment of our applications

and their "supportability" by our NOC staff. He challenged his team to improve their personal knowledge and

to shorten timelines, all the while focused on production of high quality output. Given the opportunity, I

would not hesitate to have Jim on my team."

Vernon Walker, Director, Middleware and Hosting/Data Center Operations, Nokia, managed Jim at

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Nokia

"For the year that Jim and I worked on the same team we made great strides in bringing predictability and

scalability to the service delivery team. Jim's realism and practicality helps him see clearly what is needed to

make tactical objectives possible. He also has clear and consistent views on work and team management that

can help drive strategic decisions for sustainable growth in terms of people, tools, and processes. I would not

hesitate to work for Jim again or to recommend him as a solid manager of technical and process driven

teams."

Dipesh Hinduja, Senior Project Specialist and Team Lead, Nokia, reported to Jim at Nokia

"I had the privilege of working for Jim for over two years at Nokia. During that time, I have grown both

professionally and personally under his leadership. From an engineering perspective, Jim has a deep technical

knowledge and is capable of guiding his engineers to solutions and helping us understand business needs (not

always the easiest thing for us!). He is always current on emerging technologies, and it is apparent that he has

a passion for technology and innovation."

Stephen Benjamin, Senior Linux Engineer & Tech Lead, Nokia, reported to Jim at Nokia

"Jim is an intelligent, outgoing, and highly effective manager who is strongly committed to building

relationships across functional and business teams. In his time at Nokia Jim has developed an infrastructure

and related work flow processes that support thousands of systems on three continents, serving over 118

million consumers of corporate service offerings in multiple strategic data centers. Jim negotiated well over a

million dollars in cost reduction for vendor licensing agreements worldwide; and has collaborated with his

counterparts in the EU and United States to develop Nokia's standard service platform. Jim understands when

and how to delegate technical details without losing sight of larger business objectives, and is capable of

forging highly disparate personalities into successful teams. I wholeheartedly recommend Jim Lann as an

outstanding asset to any organization."

Dean Casey, PMP, Team Lead, Nokia, reported to Jim at Nokia

"I have known Jim for 20 years. We were students together, and then worked together on some freelance

projects and later at a computer company. He is one of the most amazing thinkers I have encountered. He has

an innate curiosity for how things work, and has been able to parlay that into extensive technical knowledge.

This, combined with his creativity and energy, makes him an asset to any team."

Karen Hood, Student, University of Tennessee-Knoxville, worked directly with Jim at Eastern Computer

"Although I did not report through Jim, I looked up to him and placed credence in his opinion when we

disagreed. It is obvious that his decisions come from field experience and not hype and chatter. He leads by

example, gets results with encouragement, and takes responsibility for the actions of his direct reports. His

mantra is "production is paramount." If you cannot endure down time and your growth presents capacity

planning challenges, Jim would be a great asset."

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Richard Bronosky, MySQL DBA, Atlanta Journal-Constitution, worked indirectly for Jim at Nokia

Contact Jim on LinkedIn

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