Engineer Software

Jonathan chaalan

*** ***** ***** *****, *** Jose, CA 95123 ****************@*******.*** 408-***-****

SUMMARY

• Great multitasking skills demonstrated while serving as a Software Engineer, Technical Support Engineer and QA

Engineer simultaneously since February 2010.

• 2 years of diverse experience in developing hybrid mobile applications (iOS, Android and Windows Mobile).

• Extensive exposure in building Windows applications (C#).

• Well versed in using web technologies (Html/Javascript/jQuery/CSS with AJAX calls).

• Seeking a position in a reputable organization, where I can utilize my abilities and experiences at their

fullest scope, continue to learn and contribute in the organization and colleagues’ success.

SKILLS

Html/Html5 Javascript jQuery mobile CSS RhoMobile RhoElements

PhoneGap C# C/C++ VB.Net Java ASP.NET

WCF Service Json XML SQL Linq to SQL Oracle

Assembly Progress 4GL CRM AppStore GooglePlay

PROFESSIONAL EXPERIENCE

ASAP Systems, San Jose, CA Feb 2010 – Present

Software Engineer / Mobile Developer

• Developed, Tested and Deployed our Inventory Management/Asset Tracking app available for iOS (iPhone/iPad),

Android (All Devices) and Windows Mobile handhelds. This hybrid app was built using Html, javascript, jQuery

mobile, CSS and the RhoMobile framework (similar to PhoneGap). The web service used is a WCF service,

implemented in C#. SQL Server 2008 was used as RDBMS. The app is available on AppStore and Google Play.

• Developed, Tested and Deployed an ASP.net application into a RhoElements container on Motorola Solutions

mobile computers (running Windows Mobile 6.5). ASP.net, C# and SQL Server 2008 were used.

• Assisted in Developing and Testing the Windows Mobile native application called Passport Mobile that runs on

Motorola Devices/Handhelds. This application was implemented in C# and uses SQL Server Compact 3.5 as

database engine.

• Assisted in the Development, Testing and Maintenance of our 5 legacy products. These products are Microsoft

Access based applications (VB code) that use Microsoft SQL Server 2005/2008 as RDBMS.

Technical Support Engineer

• Gathered customers’ requirements and requests as to what functionalities and changes they wanted to see in their

applications.

• Prepared FAQ documents that were posted on our website to help customers find fast answers to common

questions.

• Provided installations, support, maintenance, and troubleshooting services to customer problems via phone calls,

emails and chat.

• Provided training for new Technical Support and QA Engineers.

• Facilitated training sessions for customers on how to use the software. Handled escalated issues from fellow

associates. Used CRM to enter notes and keep track of open and closed cases, sessions’ history, total hours spent

with a customer, and various other tasks.

• Installed all the needed components for customers to run our applications such as Client components (software),

Server components (IIS, SQL Server 2005/2008, SQL Server Compact Server Tools and Database), Handheld

components (software, SQL Server Compact 3.5) and Printer components (drivers) .

Quality Assurance Engineer

• Led the QA process by finding and reporting bugs/anomalies prior to product launch .

Soft Solutions, Beirut, Lebanon June 2009 – Oct 2009

Software Engineer

• Assisted in Development and Maintenance of Retail Business Solution applications sold for the company’s

multinational customers. These applications were built using Java.

DataQuest, Beirut, Lebanon Feb 2009 – May 2009

Software Engineer

• Assisted in Development and Maintenance of an Insurance Management application called IMS (Insurance

Management System) sold for Gulf Insurance companies. This application used Progress 4GL as a programming

language.

Acropolis Hotel, Zouk, Lebanon Oct 2008 – Nov 2008

IT Manager Assistant

• Helped the IT Manager to develop the hotel's website while using the important techniques that a search engine

(Google) looks at when a user tries to search for a criterion. ASP.net and C# were used for development.

• Contacted other related websites admins asking them to exchange links with us i.e. put our website link onto their

pages while we do the same.

• Worked on software called IBP (Internet Business Promoter) to check what websites really interested us, what

websites had great popularity, etc...

EDUCATION

Holy Spirit University of Kaslik (USEK), Jounieh, Lebanon Graduated: Feb 2009

Bachelor of Science in Computer Sciences

Saint Joseph High School, Batroun, Lebanon Graduated: Aug 2004

High school diploma in General Sciences

LANGUAGE PROFICIENCY

• English: Fluent (Very well spoken and written)

• Arabic: Native (Very well spoken and written)

• French: Basic ( Well spoken and written)

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